Field Service Representative

Field Service RepresentativeSkyways designs, builds, and operates fully autonomous long-range cargo aircraft. Founded in 2017, the company has spent the last eight years developing and deploying autonomous logistics systems for real-world operations.Our V2 aircraft carries 30 lbs up to 500 miles, and V3 has a maximum range of well over 1,000 miles, a maximum useful load of 100 lbs, and a maximum endurance of nearly 20 hours. Both use a hybrid-electric architecture that takes off like a helicopter and cruises like a plane, enabling long-range autonomous delivery without traditional runway infrastructure.Today, Skyways aircraft operate across three continents in controlled national airspace under FAA oversight and in support of U.S. military operations. We are transitioning from prototype development to full-rate production and scaling toward large autonomous cargo fleets.Backed by Y Combinator and a $37M AFWERX STRATFI award from the U.S. Air Force, Skyways is creating a new form of transportation to advance our civilization from Austin, Texas.The OpportunityThis is the job that keeps our aircraft flying after the sale. As a Field Service Representative, you're Skyways on the ground at a customer's site: deploying the aircraft, maintaining it, and fixing what breaks so their missions stay on schedule. When an aircraft goes down, you're the one who gets it back up.Some days you're at our Austin shop or flight test site. Most days you're on the road, often internationally, running a customer site with limited backup and owning the outcome. It's hands-on, it's high-trust, and it moves. If you want a predictable desk job, this isn't it. If you like being the person customers rely on when it matters, you'll do well here.What You'll Do:Deploy to customer sites as Skyways' on-site rep and keep aircraft available, mission-ready, and flying against a 95%+ readiness barPerform scheduled and unscheduled maintenance: multi-fuel power-system service and swaps, batteries, motors, ESCs, and consumables, per the maintenance manualTroubleshoot mechanical, electrical, RF/datalink, and firmware issues in the field, and fix them on the spot when you canEscalate what you can't solve to MRO and Engineering with real context (symptoms, tail number, config, flight data) and drive it to resolutionHit our service commitments: acknowledge issues fast and restore aircraft-down situations firstKeep the records honest: daily logbooks, maintenance history, and per-tail configuration control, current every dayStand up new sites and redeployments: setup, systems install, functional check flights, radio/datalink checks, route validation, rehearsals, and handoverManage on-site spares and AOG (aircraft-on-ground) response so a missing part doesn't ground the missionFeed what you learn in the field back to Engineering so the same problem doesn't keep coming backBe the customer's trusted point of contact and represent their needs back inside SkywaysWhat You'll Bring:3+ years maintaining and supporting real aircraft or UAS in the field (Group 3 UAS or similar a plus)Strong mechanical foundation, plus electrical, RF/datalink, and basic software/firmware troubleshootingComfort with small internal-combustion or multi-fuel enginesAbility to read, and actually use, technical manuals, schematics, and wiring diagramsSomeone who can run a remote site solo: safety-minded, self-directed, and calm when an aircraft is downWillingness to travel up to ~75%, including extended international trips, sometimes on short notice; valid U.S. passport and driver's licenseAble to lift ~50 lbs and work outdoors in the conditions the mission runs inDisciplined about documentation: logbooks and configuration records don't slipComfortable with the tools we run support on (Slack, Asana, Airtable, Google Workspace)Able to obtain any customer- or contract-required security clearanceBonus Points:FAA Part 107 and/or BVLOS operations experienceA&P license or an equivalent airframe/powerplant backgroundPrior military UAS, aviation-maintenance, or operations experience (15-series MOS, AV/AT/AE, TACP, or SOF aviation)OCONUS / deployed field experienceAutopilot / ground-control-station software and RF/datalink systems (PX4- or ArduPilot-class) and LinuxFamiliarity with spares, RMA, and field-logistics workflowsPrior OEM field-service or customer-facing technical-support experienceExperience operating under FAA, SORA, or similar standardsAdditional language ability for international deploymentsIn addition to base salary, offers include stock options, so you own part of what you build. Benefits include medical, dental, and vision coverage, paid time off, paid holidays, a 401k, and life insurance.Relocation assistance is available for candidates moving to Austin.Want to join our mission? Apply to learn more!Due to U.S. government contract requirements, this role is limited to U.S. citizens, U.S. permanent residents, or candidates from specific countries authorized under applicable export control regulations.Skyways is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or any other factor protected by applicable local, state or federal laws.