General Manager

Job Description

Job Description

Department: Operations

Title: General Manager

Reports To: Operations Manager and above

Job Purpose Statement:

To develop, support and lead the restaurant team to success by achieving sales growth through implementing and maintaining the highest standards in quality, service and cleanliness.

Eligibility:

Must be at least 18 years old (or meet State regulated age to sell alcohol if applicable), be available 7 days per week and/or as needed to satisfy successful operation of the restaurant, be certified through the Moe’s training program and complete the 30-day probationary period.

Job Functions:

➢ Enthusiastically greet all guests with a hearty “Welcome to Moe’s” when they enter the restaurant.

➢ Interview and hire staff to operate the restaurant based on company standards and in compliance with State and Federal regulations.

➢ Schedule sufficient staff to operate the restaurant and accommodate guest flow while in compliance of company labor cost standards.

➢ Train and develop management and crew by ensuring the current company training program is being followed.

➢ Evaluate performance at company designated intervals and design development plans with employees to improve performance.

➢ Maintain cooperative and harmonious working relationships with management and team.

➢ Provide coaching, counselling and progressive discipline as warranted.

➢ Conduct crew meetings prior to shifts to discuss operational procedures, promotions, security, training, safety, etc.

➢ Control inventory by maintaining an adequate supply of products and items to meet company GAP/Variance and COGS standards.

➢ Maintain reports and records as specified by company standards and in compliance of State and Federal regulations.

➢ Maintain building and equipment using proper operating, cleaning and preventative maintenance procedures.

➢ Responsible for adhering and enforcing all cash procedures.

➢ Ensure personal appearance always meets company standards and display professionalism.

➢ Recognize and adhere to all sanitation, safety and security policies and procedures to provide a safe environment for all.

➢ Consistently exhibit the actions/behaviors which best demonstrate Moe’s Vision and Values; perform other tasks as directed by management; and at all times represent Moe’s as a professional in every aspect of performance.