Windows Desktop Administrator (TS/SCI)

Koniag IT Solutions, a Koniag Government Services company, is seeking an experienced Senior Windows Desktop Administrator with an active TS/SCI clearance to provide advanced technical support, troubleshooting, and systems administration across enterprise Windows environments. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Key Responsibilities Resolve user tickets, outages, and technical issues across Windows desktop environments. Install, configure, maintain, and troubleshoot commercial and government‑developed applications. Evaluate issues reported by customers and validate fixes. Assist with installation, security configuration, and breakdown of IT systems for new or retired facilities. Apply patches, configuration changes, and remediation steps as required. Ensure all troubleshooting steps are recorded; document and escalate fully documented issues when necessary. Maintain accurate records of support actions and resolutions. Track escalations and ensure timely resolution of customer issues. Education and Experience Requirements Active TS/SCI Clearance. Associate’s degree in information technology or related field, or equivalent experience. 5+ years of experience providing Tier 1 and Tier 2 technical support for Windows environments. Experience supporting hardware, software, and peripheral devices in enterprise environments. Experience working with ServiceNow or similar ticketing systems. Must be a U.S. Citizen and able to obtain a Secret clearance (active clearance preferred). Required Skills and Competencies Strong customer service and communication skills (written and verbal). Excellent interpersonal skills with the ability to listen and understand user issues. Working knowledge of ServiceNow ticket creation, updates, and closure. Strong understanding of computer terminology and troubleshooting methodologies. Experience installing, configuring, and troubleshooting Windows hardware and software. Ability to document issues thoroughly and escalate when appropriate. Strong attention to detail and ability to follow structured processes. One or more industry certifications such as A+, Network+, Security+ (Security+ required within 6 months). Preferred Skills Experience as a Network Administrator or Systems Administrator. Experience supporting servers and enterprise‑level Windows environments. Experience with cable creation, testing, loopbacks, and equipment installation. Familiarity with RF, VTC, or communications systems (if applicable to program). Experience providing IT training to end users. Strong ability to lead with integrity, collaborate effectively, and contribute to a positive team environment. Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. #J-18808-Ljbffr Koniag Government Services