Desktop Support Technician - Full-Time | Days

Job Description

Job Description

The Staff Pad has partnered with a reputed healthcare organization in Blue Ridge, GA and we are looking for a customer-focused and tech-savvy Desktop Support Technician to join a growing IT team.

As a Support Technician, you will be the go-to resource for employees and end users, providing hands-on technical support, troubleshooting, and maintaining the technology that keeps our business running smoothly.

This role requires technical expertise and customer service skills to deliver exceptional user support.

• Hours: 8-5pm ONSITE, with rotating weekends on call
  
• Must live within 30 minutes of Blue Ridge, GA
  

Schedule: Full-Time | Days

What You'll Do

• Provide friendly and professional technical support via phone, email, and in person
  
• Troubleshoot hardware, software, networking, and system issues
  
• Assist users with product installation, usage, and day-to-day technology needs
  
• Configure, deploy, and maintain desktop, laptop, and peripheral equipment
  
• Manage daily system backups and maintain accurate asset tracking records
  
• Research and resolve technical issues while delivering exceptional customer experience
  
• Collaborate with internal teams to escalate and resolve complex problems
  
• Prepare documentation, reports, and support records as needed
  
• Perform additional IT-related duties to support business operations
  

What We're Looking For

• Minimum 2 years of IT support, desktop support, or help desk experience
  
• Strong knowledge of Microsoft Windows, Microsoft Office, basic networking and products/services
  
• Excellent customer service, communication, problem-solving skills and basic math skills
  
• Highly organized with the ability to prioritize and manage multiple tasks
  
• Ability to work independently and as part of a team
  
• Experience with hardware setup, troubleshooting, and equipment management is preferred
  

What You Can Expect

Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way

Benefits

• Medical, Rx, Dental, Vision, Life & AD&D Insurance
  
• Retirement Plans
  
• PTO, Leave of Absence
  
• Maternity/Disability Leave
  
• Flexible Spending Account
  

Work Environment

• Supportive and collaborative team environment
  
• Opportunities for continuous professional growth and development
  
• Exposure to a wide range of technologies and tools
  
• Meaningful work focused on helping others succeed every day
  

If you're looking to join a collaborative team where your technical expertise and customer service skills make a real impact, we encourage you to apply today !