Shift Manager

Job Details: Job Location: 1692 PARKROSE - PORTLAND, OR 97230 Salary Range: $16.00 - $17.00 hourly. Position Overview As a Shift Manager you will be responsible for assisting the execution of daily operations activities. You will support key functions such as Open/Close, Kitchen, and Customer Service, and may be assigned additional managerial and supervisory responsibilities, including performing as the Ops. Leader. See certification position descriptions. Key Responsibilities Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash registers at opening and verifying cash at closing. Perform walk‑throughs to ensure the restaurant is ready to open/close and/or rush ready. Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.; supervise in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.” Ensure quality, production and service standards are met and create a safe, efficient, and professional environment for customers and team members. Execute shift‑specific procedures according to the DOP and assist with maintaining proper coverage via crew member schedules to attain/exceed all customer service standards. Follow up on and ensure resolution of VOC issues as needed. Supervisory and Decision‑Making Authority Recommend corrective action related to customer issues or poor performance of crew members. Observe crew members; provide coaching and feedback on operational procedures aligned with food safety and customer service expectations. Address a customer’s concerns without requiring management approval, including replacement of meals. Monitor projections and adjust prep charts to ensure product quality and service; review food orders and make changes based on forecasted sales, scheduling, and planning. Investigate and resolve complaints concerning food quality. Adjust crew schedules as needed (e.g., calling in or sending home based on labor, performance, and forecast). Conduct quarterly safety and other audits and recommend corrective actions. Analyze customer feedback to ensure daily operations plans and huddles are aligned; communicate feedback to the team and make corrections to deliver higher quality customer service. Investigate and resolve customer complaints within the restaurant. Monitor service quality and adjust positioning guidelines to resolve guest issues. Qualifications, Knowledge and Essential Functions One or more years of restaurant, retail, customer service focused, or equivalent experience. Must be at least 18 years of age and possess all documents and permits required by state and federal law. Must have or be willing to obtain ServSafe certification. Must be certified in the Open/Close Manager, Kitchen Manager, and Customer Service Manager positions. Ability to multitask while maintaining composure, give direction, and work well in a team environment with a strong customer orientation focus. Professionalism, composure, and discretion when expediting or resolving all customer‑related concerns and issues. Ability to work, concentrate, and perform duties accurately in a fast‑paced environment that may involve noise, hot/cold temperatures, or other elements. Must be able to stand for prolonged periods of time; position requires the use of a headset. Frequent lifting and carrying (up to 50 pounds), reaching, pushing, pulling, bending, kneeling, and stooping are involved. *The Company will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the Company an undue hardship. **The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. ***This Position Accountability should not be construed as creating an express or implied contract for any purpose and it should not be relied upon as assuring any employee continued employment contrary to the Company’s “At‑Will” policy. #J-18808-Ljbffr