Assistant Branch Manager

Civista Bank Description: Position Purpose: An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer's needs, building relationships, and solving problems. The ABM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners to grow the bank. Support and coach branch employees to enhance performance and career development. Lead the team through the sales process, change management and new ideas to focus on branch and organizational growth. Open personal, business, and loan accounts, including additional products and services. Develop expansive knowledge of products and services to fulfill customer needs. Achieve monthly, quarterly, and yearly customer satisfaction metrics both individually and as a team. Maintain a working knowledge of all aspects of the consumer lending process in daily and weekly activities; build customer trust and manage relationships through the loan life cycle. Ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations. Meet the required annual branch deposit and consumer loan goals as established. Conduct interviewing and hiring processes in conjunction with Branch Manager and Regional Manager. Encourage the use of technology in everyday banking interactions, including teaching customers how to use mobile, P2P, online banking, etc. Perform all other duties as assigned and activities supporting key accountabilities. Requirements: Demonstrate ability to lead, coach, motivate and develop staff. 2-3 years' experience in retail or branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensuring delivery of world‑class customer service. Associate's or Bachelor's Degree preferred. High school diploma or equivalent required. Physical Requirements: Work involves eye strain from constant use of computer screens, reading reports, etc. Work requires concentration in sometimes distracting conditions. Work involves lifting and moving files up to 50 lbs. Work requires professional communication in person and via telephone. Work involves occasional travel for meetings, training, and related activities. Equal Employment Opportunity EOE - Race/Sex/Disability/Veteran. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr Civista Bank