Automotive Service Assistant (experience in US automotive industry is required)

Automotive Service Assistant

Answer inbound phone calls from prospective and existing customers.

Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.

Provide professional and friendly customer service at all times.

Follow up with leads and customer inquiries to increase booking conversions.

Schedule, confirm, and manage service appointments.

Coordinate appointment availability with technicians and business operations.

Send reminders and updates to customers regarding scheduled services.

Manage calendar updates and appointment changes.

Gather customer information and vehicle details.

Provide repair estimates and quotations based on company guidelines.

Enter customer information accurately into the company management system.

Maintain records of estimates and follow-up opportunities.

Utilize ShopMonkey to manage customer information, work orders, and appointments.

Update customer records and service histories.

Assist with administrative tasks related to daily operations.

Maintain organized and accurate documentation.

Monitor and respond to incoming leads from:

• Yelp
• Thumbtack
• Facebook
• Community Groups
• Website inquiries
• Phone calls

Track lead status and follow up on pending opportunities.

Ensure all inquiries receive timely responses.

Identify opportunities to recommend additional maintenance and repair services.

Educate customers on available services and promotions.

Assist in increasing average ticket value through consultative communication.

Support customer retention initiatives.

Assist with posting in local Facebook community groups.

Support local marketing initiatives.

Help maintain an active online presence for the business.

Coordinate basic promotional content as directed.

Hard Requirements:

• Previous experience in customer service, virtual assistance, or administrative support.
• Excellent verbal and written English communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple communication channels simultaneously.
• Comfortable learning and using CRM or shop management software.
• Professional phone etiquette and customer service skills.
• Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required
• Understanding of automotive repair terminology and services.
• Experience creating repair estimates and service recommendations.
• Ability to confidently discuss repair needs with customers.
• Experience with upselling automotive services.

Schedule:

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Pacific Standard Time Zone

Offer and Benefits:

• Weeks 1–8: $5 USD/hour
• Weeks 9 onwards: $6 USD/hour

About WorkStaff360:

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth.