UNIV - Treatment Care Coordinator, Special Needs - College of Dental Medicine

Treatment Care Coordinator, Special Needs - College of Dental Medicine

The Treatment Care Coordinator (TCC) supports patients through consultation, treatment acceptance, insurance prior authorization, financial clearance, and OR scheduling for the College of Dental Medicine (CDM) Special Health Care Clinic. Reporting to the Senior Manager of Care Coordination & Access Services, this role works closely with providers, Patient Service Representatives (PSRs), and the Billing Office to ensure patients clearly understand their treatment plan, insurance benefits, and available payment options. This position plays a critical role in keeping the OR schedule full, promoting case acceptance by ensuring patients have a clear understanding of treatment recommendations and financial commitments. The Treatment Care Coordinator will follow up with patients who do not commit to treatment at the consultation visit to answer questions and support treatment decisions. This position also addresses patient concerns and questions about finances and any balances they may become past due.

Minimum Requirements: A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.