Office Manager

Lead your office team to success! As our Office Manager, we will depend on you to oversee multiple tasks related to overall office operations. This individual will coordinate general office functions, maintains physical and electronic files, assists with billing and payroll, generate new client leads, assessing new clients as well as closing service calls with referral sources.

Enjoy Our Job Benefits:

• 401(k) matching


• Health Insurance


• Short team & Long-term Disability


• Paid Time Off


• 
  Life Insurance
  


• Bonus structure


• Varied Discount Programs


• Mileage Reimbursement

What Will Our Office Manager Do?

Customer Service

• Ensure all communication is sent in a timely manner according to policy


• Answer and screen incoming phone calls in a pleasant, courteous manner


• Input client leads into home care software, and create and send client welcome packets and prospect information

Marketing & Business Development

• Identify all local influence centers (Hospitals, nursing homes, assisted living with rehabilitation or respite care, doctor’s offices, ect.) to determine lead sources.


• Develop and manage new lead sources


• Perform client assessments subsequently ensuring the client starts in a timely manner.


• Personally visit and arrange meetings with people responsible for or in a position to refer clients, this includes private, public, and non-profit organizations.


• Arrange presentations of Senior Helpers services at staff meetings of referral sources.


• Attend trade shows, conferences, networking events representing Senior Helpers services. Network with others in the industry to develop additional lead sources.

Payroll & Recruitment

• Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.


• Complete caregiver and internal payroll according to schedule.


• Assist with billing and payroll functions to meet company deadlines.


• Review timesheets for any significant change in client status and indicate in the caregiver notes section and properly document the information


• Complete caregiver reference checks and criminal background checks


• Create new hire packets and employee handbooks


• Verify complete caregiver information in the file after hiring


• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation


• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible


• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.


• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.


• Complete other duties and responsibilities as assigned.

We Would Like Our Office Manager to Have:

• Bachelor’s degree or 3 to 5 years of related work experience in marketing, sales, recruiting, or business development in home care, home health or health care in lieu of a degree.


• A Minimum of at least two years of working in an office environment in an organizational setting


• Ability to develop partnerships, gaining the commitment and buy-in of others.


• Excellent interpersonal and communication skills with prospects, clients and internal staff.


• Experience with a variety of the field’s concepts, practices, and procedures


• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills

Why Work for Senior Helpers?

• Great Place to Work® Certified —91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.


• Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging


• Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers:

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

About our Owners:

Lance and Taryn have lived on the Kenai Peninsula in Soldotna since 2014. They both grew up in military families, but met and married in Las Vegas, NV. After he retired from the hospital, Lance knew he wanted to do something meaningful and make an impact in the community. His and Taryn's experience taking care of their own parents as their care needs changed through the years gives them such a unique and personal insight into all the hard work and compassion it takes to be responsible for a loved one as they age. One of Lance's dreams has always been to build a family run business and when the opportunity with Senior Helpers crossed his path, he knew this was exactly what he was looking for. He and his wife Taryn are excited to get to work along with their daughter Rachel in this organization. Family is so important to the Spindlers, between them, they have 11 children, 26 grandchildren and 4 great-grandchild so far.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.