Epic Systems Analyst - Orders

Company
enGen

Job Description
Job Summary
This role is responsible for configuring, rolling out, and supporting the assigned Epic Orders application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions.

Essential Responsibilities

Plans, designs/builds, tests, implements, and supports the needs of Epic Orders software.

Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications.

Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end users needs, and implements new technologies. Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.

Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.

Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. Identifies solutions and completes documentation.

Experience
Required

3 years of systems administration experience within one or more Epic modules.

Preferred

Orders Transmittal experience is highly preferred.

3 years of experience in the healthcare industry.

Skills

Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity.

Excellent customer service skills.

Uses critical thinking skills for assigned tasks.

Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.

Strong organizational skills in managing priorities.

Demonstrates knowledge of project management principles as they relate to assigned tasks.

Education
Required

Associates

Substitutions

2 years of relevant work experience in lieu of an Associates Degree.

Preferred

Candidates should be open to further Epic education with Bugsy or Orders Transmittal.

Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.

Licenses or Certifications
Required

Epic Application Certification within 6 months.

Preferred

Epic orders certification or accreditation.

Language (Other than English)
None

Travel Requirement
0%‑25%

Physical, Mental Demands and Working Conditions
Occasional travel from the office to various work sites or from site‑to‑site. Lifting up to 50 pounds in varying frequencies:
• 0–10 lbs up to 10 times per day (constant).
• 10–25 lbs up to 5 times per day (occasionally).
• 25–50 lbs up to 2 times per day (rarely).
Primary work is remote with occasional coaching or training of others.

Position Type
Remote

Pay Range
Minimum: $57,700.00 Maximum: $107,800.00

EEO Statement
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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