Healthcare Call Center Representative (Temp-to-Perm)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Opportunity for career advancement and growth within the organization Work remotely with a flexible schedule Recognized as a Best Employer by Modern Healthcare, highlighting a strong workplace culture Collaborative work environment with opportunities to partner with industry leaders Chance to make a positive impact on patient care and outcomes What To Expect (Job Responsibilities) Effectively listen and address patient needs to convert inquiries into booked appointments, achieving high patient satisfaction scores Engage with patients empathetically, particularly in sensitive situations, to ensure their needs are handled with care Leverage technology to provide a "local" patient experience, including accurate directions and clinic information Collaborate with marketing, operations, and clinic staff to enhance the patient experience and implement ongoing improvements Achieve Key Performance Indicators (KPIs) related to call efficiency, productivity, and patient satisfaction What Is Required (Qualifications) High School Diploma or GED; College degree preferred Minimum 2-3 years of customer support experience and at least 1 year of inbound contact center experience Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment Excellent verbal and written communication skills with the ability to engage effectively with patients Must have a dedicated, quiet workspace at home and a reliable high-speed internet connection for remote work How To Stand Out (Preferred Qualifications) Typing speed of 50-70 WPM Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Ability to multi-task while engaging in conversation and following protocols for information capture Receptivity to coaching and understanding strengths and opportunities for development #J-18808-Ljbffr