Senior App Support Specialist

Senior Application Support Specialist – Whippany, NJ Job Overview: Monitor and maintain the bank’s critical technology infrastructure, resolve complex technical issues, and minimise disruption to operations. Key Responsibilities Provide application support for essential enterprise banking systems, including Pega CLM and KYC frameworks, to ensure system availability and regulatory compliance. Perform incident, problem, and change analysis, including root‑cause analysis and identification of preventative controls in accordance with ITIL standards. Develop, analyze, and maintain operational standards, control procedures, and service‑level documentation to ensure compliance with internal risk management policies, banking regulations, and audit requirements. Identify, analyse, and address technology and operational risks associated with enterprise application systems by collaborating with compliance, audit, risk, and change‑management teams. Collaborate with third‑party technology service providers to analyse service‑level information and support the escalation of complex technical issues. Support analysis, implementation, and enhancement of enterprise application solutions, including system upgrades, platform migrations, integrations, and related technical initiatives. Provide technical analysis and guidance in resolving complex production issues, including reviewing system logs and supporting resolution approaches for high‑severity incidents. Use system monitoring, scheduling, automation, and observability tools—such as AutoSys, Geneos ITRS, and the Observe Platform—to analyse system behaviour, identify performance trends, and support system stability and reliability. Leadership & Team Collaboration Lead a team performing complex tasks, coaching employees, setting objectives, and conducting performance appraisals. Collaborate closely with other functions and business divisions, aligning across the enterprise and energising stakeholders. Consult on complex issues, providing advice to People Leaders and supporting the resolution of escalated problems. Identify ways to mitigate risk and develop new policies and procedures to strengthen controls. Compensation & Benefits Salary range: $153,000–$160,000 per year (base only). Eligible for incentive award. Benefits include medical, dental, and vision coverage, 401(k), life insurance, and paid leave for qualifying circumstances. Work Arrangement Hybrid role; may telecommute pursuant to company policies. #J-18808-Ljbffr 2755 Barclays Services Corpor