Patient Services & Marketing Coordinator

Benefits Professional development training Health Reimbursement Plan Employee discounts Training & development Wellness resources Bonus based on performance Patient Services & Marketing Coordinator In search of an individual looking for more than just a JOB. The heart of the practice is to see people restored to health. We work really hard, and to see the transformation on the other side of that hard work is so rewarding. Taking care of whole families and raising healthy generations are our driving motivations. In this role you’ll be the first point of contact for patients and a key driver of practice growth. What we do Our office is a Max Living Health Center on a mission to transform health in our community. We do this through five different principles or pillars of health: chiropractic care, empowered mindset, life giving nutrition, exercise, and minimizing toxin exposure. Key Responsibilities Patient Experience & Coordination Know EVERY patient’s name. We know our patients’ names because they are in our family Answering phones & managing patient schedules/appointments Knowing patient scripts—for phone calls, payment collection, etc Serve as the primary contact for new patients via phone, text, email, and in-person interactions Guide patients through services, treatment plans, and financial options Marketing & Lead Conversion Respond quickly and effectively to inbound leads (web, social media, referrals, campaigns) Nurture prospective patients through consistent follow‑up and relationship building Track and manage leads using CRM systems Engage in new patient generation through marketing at community events Convert inquiries into booked appointments and treatment plans Meet or exceed monthly conversion and revenue targets Administrative & Operational Support Maintain accurate patient records and documentation Monitor key performance metrics (conversion rates, no‑shows, retention) Support office operations to ensure efficiency and organization Qualifications 1+ years in a patient‑facing, sales, or customer success role (healthcare, wellness, aesthetics, or similar preferred) Proven ability to convert leads into paying clients/customers Strong communication, persuasion, and relationship‑building skills Highly organized, goal‑driven, and performance‑oriented Compensation & Benefits Competitive base pay + performance‑based bonuses/commissions Health benefits, PTO, and growth opportunities Ongoing training in sales, marketing, and patient experience Position Requirements This position is hourly for 35‑40 hours a week (some weeks with workshops and events will be more) Monday & Wednesday 7:00am‑1:30pm, 2:30pm‑6:45pm Tues­day 2:30pm‑8:30pm Thurs­day 2:30pm‑6:45pm Fri­day 7:00am‑1:30pm Some weekend availability to work large events/festivals around town to serve the community (2x a month) Some weekend travel for training seminars and personal growth & development (3‑4 times a year and they’re SUPER awesome) Compensation is $19‑23

HOW TO APPLY

Email resume applyingcfc@ gmail.com Complete DISC assessment download/email results to applyingcfc@ gmail.com Create a 2–3 minute video of who you are, what you are passionate about, why you’d like to join our team, why you are interested in holistic health and what you think you can bring to the table. (If the file is too large you can upload the video to YouTube and email a YouTube link to applyingcfc@ gmail.com) #J-18808-Ljbffr Charlotte Family Chiropractic PLLC