Air Operations Specialist

Job Summary

We are seeking an Air Operations Specialist for a direct hire opportunity in the Grapevine/Dallas, TX area. This role supports daily air freight import and export operations, including shipment coordination, documentation, customer communication, carrier follow-up, and regulatory compliance.

This is a strong opportunity for an early-career logistics professional who wants to grow within air freight forwarding and international transportation. The role offers hands-on exposure to air cargo operations, customs documentation, TSA/IATA compliance, carrier coordination, and customer service in a fast-paced logistics environment. Candidates can expect a collaborative operations team, supportive leadership, and the opportunity to build a long-term career path in global freight forwarding.

Key Responsibilities

- Process import and export air freight shipments from booking through final delivery.
- Prepare, review, and maintain shipping documentation, including air waybills, commercial invoices, packing lists, and customs-related documents.
- Coordinate with airlines, ground handlers, trucking partners, overseas agents, and customers to track shipments and resolve routine issues.
- Communicate proactively with customers regarding shipment status, delays, delivery updates, and exceptions.
- Enter and update shipment data accurately in the transportation management system and internal operating platforms.
- Support compliance with TSA, IATA, customs, and company recordkeeping requirements.

Compensation and Benefits

- Direct hire opportunity.
- Salary range: $40,000 to $60,000 per year, depending on experience.
- Location: Grapevine/Dallas, TX area.
- Department: Air Freight Operations.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Coordinate daily import and export air freight operations from booking through delivery.
- Prepare and review air freight documentation, including AWBs, invoices, packing lists, and customs entries.
- Track shipment movement with carriers, airlines, truckers, handlers, and overseas partners.
- Maintain accurate shipment records, system updates, and operational communication.

- High school diploma required.
- 1 to 3 years of experience in air freight forwarding, logistics, transportation operations, or a related role.
- Working knowledge of air freight documentation and IATA regulations.
- Familiarity with U.S. customs clearance processes.
- Proficiency with Microsoft Office, including Excel, Outlook, and Word.
- Comfortable learning transportation management systems and logistics software.
- Strong attention to detail, organization, and follow-through.
- Ability to multitask, prioritize deadlines, and work effectively in a time-sensitive operations environment.
- Strong written and verbal communication skills.

Preferred Qualifications

- Associate's or Bachelor's degree in Logistics, Business, Supply Chain, or a related field.
- Experience handling Dangerous Goods Regulations requirements.
- Knowledge of TSA Known Shipper or IAC program requirements.
- Bilingual English and Mandarin skills are a plus.