Sr. Manager, FN Tech Solutions

About FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top‑of‑mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance‑driven industries. Our culture and our employees are the heart of our story - and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job The Sr. Manager of Operations, Mainframe provides operational oversight for FNTS’s comprehensive mainframe managed services supporting over 40 clients. This position is responsible for ensuring exceptional day‑to‑day service delivery, reliability, and optimisation of all Mainframe customer environments. The Sr. Manager of Operations drives technical excellence and innovation while balancing operational stability and customer satisfaction. Primary Responsibilities Talent Management Build and develop a high‑performing team of z/OS Mainframe Engineers and Sr Engineers through thoughtful talent management in line with the FNTS Cultural Commitments Cultivate professional growth through personalised mentoring and career development opportunities Create an empowering work culture that champions autonomy, transparency, innovation, and continuous personal advancement Operational Excellence & Service Delivery Oversee the day‑to‑day management and monitoring of Mainframe customer environments Implement established best practices for monitoring, alerting, automation, and capacity planning Ensure operational needs and projects for IBM Mainframe customers are identified and addressed within SLAs Utilise IBM and ISV tools to monitor and optimise customer environments Develop and maintain standard operating procedures that ensure consistency in service delivery Keep informed of IBM Mainframe product updates relevant to day‑to‑day operation Process Improvement & Optimisation Implement continuous improvement strategies for Mainframe operations Monitor and report on key performance metrics related to service delivery and customer satisfaction Use available data (surveys, reports, dashboards, feedback) to identify opportunities to improve service quality Work with team members to develop processes that support efficient and effective service delivery Maintain operational documentation and knowledge management resources Customer & Stakeholder Engagement Participate in customer calls as needed to address operational concerns Ensure the team addresses tickets within established SLAs and follows internal processes Collaborate with other FNTS teams to ensure coordinated service delivery Communicate effectively with both technical and non‑technical stakeholders The Ideal Candidate for This Role The ideal candidate is a seasoned mainframe individual with 10+ years in a leadership role with teams of 10+ technical personnel, experienced with 8+ years in a 24x7 service‑delivery outsourcing/managed services model, fluent with 12+ years in IBM Z technology and software vendor (IBM/Broadcom/BMC/Rocket) ecosystems, and credible in front of clients, peers and executive leadership. The candidate must demonstrate working‑leader depth (not just academic familiarity) with the following: IBM Z hardware - z14, z15, z16 generations; LPAR design, capacity planning, MSU/MIPS concepts, sub‑capacity pricing (SCRT) z/OS - V2.4, V2.5, V3.1 lifecycle, upgrade planning, JES2/JES3, USS, SMP/E, parmlib management CICS Transaction Server - V5.x and V6.x; CICSPlex System Manager (CPSM) architecture (MAS/CMAS/WUI); region design and upgrades Db2 for z/OS - V12, V13; subsystem upgrades, migration planning, performance fundamentals IBM MQ for z/OS - V9.2 / V9.3 / V9.4 lifecycle and channel/queue management IMS - V15.x familiarity preferred Security - RACF, ACF2 or Top Secret; IRS 1075, PCI, SOC compliance contexts ISV ecosystem fluency - Broadcom, BMC, Rocket Software, Dino Software, Dovetailed Technologies, BMC/Compuware AMI tools College degree is not required. Candidates must possess unrestricted work authorisation and not require future sponsorship. Compensation Compensation range (base pay): $91,691.00-$155,874.00. Work Environment This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. We’ve designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location, this position requires onsite presence. For those beyond this radius, you have the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, you’ll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs. Benefits Overview Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short‑Term/Long‑Term Disability Insurance Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Job number: R-20261127. Equal Opportunity & Belonging FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognised, and empowered to be their authentic selves‑no matter their role or where they are in their journey. FNTS is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNTS follows federal law regarding the use of marijuana (this applies to all non‑California applicants). #J-18808-Ljbffr First National Bank of Omaha