Customer Service Representative (CSR)
Barbara Brown Allstate Insurance Agency
Job Description
Job Description
Are you looking to grow? So are we! Barbara Brown Allstate Insurance Agency in Homewood, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!
BenefitsAnnual Base Salary Based on Experience
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Holidays off
Personal Workspce
Office Snacks with Coffee
Responsibilities- Provide exceptional customer service by handling policy changes, endorsements, billing inquires, minimal claims support, renewals, and general account servicing.
- Support license sales agents by managing service-related requests, allowing producers to focus on new business development.
- Serve as the primary liaison between agency management and sales agents to ensure communication, accountability, and follow through.
- Maintain accurate policy documentation and client records.
- Identify opportunities to round out accounts and generate cross-selling opportunities while meeting client needs.
- Ensure agency procedures, compliance standards, and service expectations are consistently followed.
- Contribute to a positive, collaborative, and high-performing team environment.
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Active Property and Casualty Insurance license (Illinois preferred; Indiana is a plus).
- Minimum of 1 year insurance agency customer service.
- Strong knowledge of personal lines insurance products, coverages, and policy servicing.
- Excellent communication, organizational, and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with agency management systems and carrier platforms.
Preferred Qualifications:
Bilingual (English/Spanish) is a plus
Vacancy posted a month ago
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