Customer Support Representative Bilingual

Customer Support Representative

Join a global beauty and skincare company that supports millions of customers and independent beauty consultants in 40 markets around the world. We're looking for customer-focused problem solvers who enjoy helping others and delivering exceptional service. If you're looking for a stable career with great benefits, opportunities for growth, and the chance to make a difference every day, we'd love to hear from you.

About the Role

As a Customer Support Representative, you'll provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You'll help answer questions, resolve issues, provide guidance, and connect people with the resources they need to be successful.

From assisting with orders and account questions to supporting promotions, programs, and technology-related inquiries, you'll play an important role in creating positive experiences and building trust with the people who interact with Mary Kay every day. This role is ideal for someone who enjoys solving problems, learning new things, and working in a collaborative, fast-paced environment.

Responsibilities

• Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media channels.
• Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs.
• Answer questions related to consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities.
• Research and resolve customer and consultant concerns while delivering a positive service experience.
• Partner with internal departments to address complex requests and ensure timely resolution.
• Accurately document customer interactions and maintain confidentiality of sensitive information.
• Stay current on products, promotions, systems, policies, and procedures through ongoing training and development.
• Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment.
• Meet quality, service, and productivity expectations while delivering a positive customer experience.

What You'll Need to Be Successful

Required Qualifications

• High School Diploma or equivalent
• Spanish and English bilingual fluency required
• Minimum of 3 years of customer service, customer support, contact center, retail, hospitality, banking, healthcare, or other customer-facing experience
• Strong verbal and written communication skills in English and Spanish
• Ability to navigate multiple systems while managing competing priorities
• Strong problem-solving and organizational skills
• Proficiency with Microsoft Office and other business applications
• Ability to maintain accuracy, confidentiality, and attention to detail
• Ability to work independently and collaboratively within a team environment

Preferred Qualifications

• Experience in customer support, customer service, contact center, or customer care environments
• Experience supporting customers through phone, chat, email, or social media channels
• Experience using CRM, contact center, or workforce management systems

Additional Success Factors

• Passion for helping others and delivering exceptional service
• Adaptability and willingness to learn new products, systems, and processes
• Strong time-management and prioritization skills
• Ability to remain professional and solution-focused in a fast-paced environment
• Comfortable balancing multiple responsibilities while maintaining a high level of service

Founded in 1963 by Mary Kay Ash with a bold mission to enrich women's lives, Mary Kay has grown into one of the world's most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across 40 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science-backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.

What We Offer

• Generous Paid Time Off
• 401K & Profit Sharing
• Medical, Dental & Vision Coverage
• Free On-site Fitness Center & Health Clinic
• Tuition Reimbursement
• Employee Product Discounts