Trip Coordinator

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities:

• Take field trip or Charter business orders through the electronic mail system or over the phone.
• Provide accurate pricing information to customers.
• Enter and record trips into company's database system.
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers.
• Generate trip reports as needed for Location management or others.
• Communicate with customers, invoice trips and track payments.
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips.
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures.
• Perform various administrative tasks.
• Other duties as assigned.

Requirements:

• High school Diploma or equivalent required; completion of college level courses preferred.
• 3-5 years' experience in customer service environment required.
• Strong customer service skills required.
• Solid data entry skills required.
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc.
• One or more years of driving experience on field trips preferred.
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision.

$30 - $32 an hour

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role is $30.00 - $32.00/hour.


Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


We may use artificial intelligence (AI) tools, such as Lever, Fountain, Factory Fix, Metaview, Gem, Claude, to support parts of the hiring process, including reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on applicant's provided data or publicly available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].