Senior Team Manager - Global Client Delivery

Role Description

Labcorp is seeking a remote Senior Team Manager, Global Client Delivery, to join our Central Labs Services team.

• Manage and supervise the day-to-day operations of assigned client team members including managing performance metrics, accountability for outcomes and work distribution, performance evaluations, and ensuring the seamless integration of the Project Management team services.
• Grow and develop the Project Management team including development of succession plans and individual development plans.
• Ensure management of study milestones and proactive communication with clients, application of best practices regarding budget and risk management, and accuracy in documentation within systems.
• Coordinate and monitor progress to ensure achievement of Project Management goals.
• Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how to best deliver with the understanding of how the client defines success.
• Instill and manage a culture of continuous improvement and quality and productivity ensuring the consistent implementation, use, and review of SOPs.
• Monitor and track resolution of all client escalations, issues, and concerns.
• Ensure all services failures are identified, tracked and resolved in a timely manner while taking preventative action to ensure that the same service failure does not occur again.
• Effectively collaborate with others and work across boundaries as necessary assisting in day-to-day operations of the global team, working with appropriate BD Directors, and working across functions to remove barriers and optimize client delivery consistently.

Qualifications

• Bachelor’s degree in life science, medical, scientific, technical, or laboratory discipline.
• 2 or more years experience as people leader, including managing leaders with direct reports.
• 2 or more years of experience leading pharmaceutical or biotechnology projects.

Requirements

• 2 or more years of experience in Central Laboratory Services.
• 1 or more years of experience in clinical research.
• 1 or more years’ experience in leading database management, study design or global project management in clinical research industry.
• 1 or more years of experience in quality event management (capa handling).
• Experience managing leaders and bigger teams up to 20 plus.
• Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment.
• Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment.
• Exceptional written, verbal, and interpersonal communication abilities.
• Strong customer service orientation and demonstrated commitment to collaborative teamwork.
• High level of initiative with the ability to work effectively across cross functional teams.
• Proven strengths in planning, problem solving, and organizational execution.
• Demonstrated success driving continuous improvement and managing change.
• Experience in team building, influencing stakeholders, and resolving conflict.
• Track record of successfully delivering complex projects on time and to quality standards.

Company Description

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.

• Central Laboratory Services is part of a global contract research organization within Labcorp.
• We offer the world’s largest network of central laboratories and support global clinical trials testing.
• A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.