Cafe Manager

About Cafe Knotted:
Cafe Knotted is a beloved dessert cafe from Seoul, founded in 2017 and known for its hand-crafted cream-filled donuts, fresh milk cream, and playful design. The brand quickly grew to over 40 locations throughout Korea, and is now open in Los Angeles at Westfield Century City and in the Arts District. Cafe Knotted offers fresh cream donuts, premium coffee, matcha drinks, cookies, and cakes. We proudly brew coffee using beans from local favorite Stereoscope Coffee and make all our matcha beverages with ceremonial grade matcha from Nekohama. Cafe Knotted is all about spreading happiness and bursting with delight — where sweetness meets a smile.

The Cafe Manager position is a salary-based position that manages all front-of-house employees, assists in overseeing day to day operations, and works closely with senior leadership at GFFG America Inc. Cafe Knotted is focused on continuing to cultivate a warm and knowledgeable team, providing guests with friendly and professional service while delivering utmost guest satisfaction. We are looking for an individual who is able to train, manage, and inspire staff members to grow while ensuring the team is abiding by the policies and procedures of the company.

• 2-3 years of cafe or restaurant management experience in a fast-paced environment
• Passion for hospitality
• Strong sense of responsibility and proven record of success
• Experience in a Korean cafe or bakery is a plus

Cafe Manager responsibilities include (but are not limited to):

• Available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays
• Responsibly open and/or close storefront in line with operation hours
• Able to successfully manage their own time including arriving to work on time each day
• Foster a positive work culture by extending professionalism and respect to guests, team members, neighbors and everyone in between
• Able to fill in for all front of house positions as needed
• Create work schedules in a timely fashion (2-3 weeks out), reviewing and approving time off requests, and managing staffing levels to optimally balance guest service with a cost-effective labor model
• Train new employees by sharing knowledge, resources, and clearly conveying the correct procedures, workflow and skills to the new employee
• Participate in conducting individual staff performance reviews, offering constructive feedback and setting goals for personal development
• Administer progressive discipline and assist with employee terminations when necessary
• Regularly review the company’s steps of service, guest-facing verbiage, menu offerings, and company operating standards with the team
• Update training materials as needed, including procedures and informational sheets for all food and beverage item
• Contribute to the development of food & beverage menu offerings
• Contribute to the development of community outreach, marketing campaigns, brand collaborations, special events, and more
• Assist in creating and maintaining costing sheets, recipe sheets, prep guides and schedules, packaging guides, order guides, inventory sheets for all food & beverage menu offerings
• Report any quality control or vendor/order issues promptly to upper management
• Maintain a clean, safe, and hygienic workspace in accordance with company policy and LA Department of Public Health guidelines
• Respond to and address guest feedback from online reviews (Yelp, Google, etc.) and social media, including managing recovery strategies and offering solutions

Physical Requirements & Working Conditions include:

• Requires moderate physical effort: standing for 6-8 hours, carrying, stretching, wrist movement, fine manipulation, grasping, pulling and pushing, lifting of weights up to 35 pounds, stooping, bending, twisting, squatting, reaching, etc.
• Requires the ability to safely and effectively use all necessary tools and equipment
• Working conditions involve noise, heat, cold, temperature changes, kitchen elements, odors, moisture, exposure to FDA-approved cleaning chemicals, etc.
• May be required to work additional hours as dictated by the workload and staffing
• Must be willing to work early mornings, nights, weekends and holidays

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Cafe Knotted is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.