Customer Service Associate I

Job Description

Job Description

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Associate I to work for an Orange County area biomedical products company.

$20-21/hour depending on experience

6-month temp-to-hire

1st Shift

Responsibilities:

• Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
• Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
• Resolve and follow-up on order-related discrepancies
• Coordinate returns, replacements, refunds, and credit memos.
• Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
• Cultivate good relationships with key accounts
• Maintain accurate records of customer communications, order changes, and internal notes
• Collaborate with internal teams to fulfill customer requests
• Advise customers on lead times, current promotions, and company policies
• Provide feedback on workflows and processes to identify and optimize areas of improvement

Qualifications/Experience:

• A high school diploma, general education degree, or equivalent
• Experience in customer service principles and practices
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently, multi-task, and adapt to evolving customer service processes.
• Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
• Experience with ERP/CRM systems preferred; NetSuite experience strongly preferred

Please send resumes to View email address on us.fitly.work and visit our website at for additional job opportunities!!!