Fraud Risk & Investigations Analyst

Overview A Fraud Detection Specialist I will review alerts/transactions flagged as potentially fraudulent or out of pattern based on the client\'s normal activity. Alerts and/or transactions may include various payment types. Colleagues in this department are tasked with reviewing and verifying alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position supports prevention of losses to the client and its customers. The role requires banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention. Location: Newark, DE. Responsibilities Demonstrate resiliency and adaptability in a fast-paced contact center environment. Review fraud alerts and internal notifications to identify fraudulent or suspicious activity. Approach problems logically and with good judgment to ensure the appropriate customer outcome. Demonstrate personal excellence including punctuality, integrity, and accountability. Work in a metrics-driven environment with the ability to prioritize and multitask. Think critically and exercise independent judgement. Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss. Open cases/claims on all suspicious activity and investigate, escalating when needed. Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and red flags; perform additional duties as assigned. Perform defined mitigation steps to reduce financial loss to customers and the bank. Complete assigned duties within daily deadlines, efficiently, timely, and with minimal supervision to meet KPIs and SLAs. Additional Responsibilities Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department. Perform fraud alert review activities by following standard scripts and procedures. Review/decide alerts in Fraud application and work independently while applying operating guidelines to make informed decisions. Consult with senior peers and team leads on moderate to complex issues to learn through experience. Experience working in a fast-paced environment requiring excellent organizational and interpersonal skills. Strong communication skills to handle complicated or sensitive information with customers and outside parties in a timely manner. Skills Preferred 1 year of general office, back office banking or accounting experience. Advanced computer experience required (e.g. MS Word, Outlook and Excel). Preferred 1 year in banking operations or contact center experience. Preferred 1 year of experience in fraud investigations, disputes, and/or fraud exposure. Must work well in a team environment, as well as independently. Seniority level Entry level Employment type Contract Job function Finance Industries Banking, Financial Services, and Investment Banking #J-18808-Ljbffr Phaxis