Case Review Analyst

Case Review Analyst

Responsible for providing software testing and analytical support to CAI customers.

We are looking for a Case Review Analyst to provide software testing and analytical support to CAI customers. This position will be full-time and onsite in Newark, DE.

What you'll do:

• Investigate and document constituent complaints
• Provide supporting documentation and testimony before administrative bodies or court officials
• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
• Review and certify 20 cases per day and provide detailed feedback and training opportunities to management
• Process 20 cases a month to retain extensive knowledge of public assistance program policies, procedures, and regulations
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Product Specialists regarding cases at hand
• Any further duties assigned by management

What you'll need:

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services.
• One year of experience processing programs of assistance for State government
• One year of experience determining compliance with State and Federal laws, rules, regulations, policies and procedures
• Microsoft Office Suite
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Well organized with the ability to manage multiple priorities
• Solid interpersonal skills, ability to work on a team
• Ability to drive work to completion and escalate when necessary
• Team oriented individuals that want to make a difference in the community
• Transportation to/from office, dependable and on time
• Be available to work a minimum of one Saturday a month if necessary.

Preferred Skills:

• Strong written and verbal bilingual communication skills
• OnBase experience

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

Equal Employment Opportunity Policy Statement:

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.