Student Financial Aid Officer IV

Posting Details

Posting Details
Posting Number
S06734P

Position Title
Student Financial Aid Officer IV

Functional Title

Department
Office of Financial Aid

Salary Range
Up to $52,000, commensurate with experience

Pay Basis
Monthly

Position Status
Regular full-time

Location
Richardson

Position End Date (if temporary)

Posting Open Date
06/04/2026

Posting Close Date

Open Until Filled
Yes

Desired Start Date
07/06/2026

Job Summary


Are you interested in applying your experience and skills to help students achieve their educational goals? Are you looking for a rewarding and challenging opportunity in higher education that provides a hybrid work schedule and a comprehensive benefits package including employee tuition benefits?

The Office of Financial Aid is seeking a professional with experience in student aid or other higher education student and customer support to fill our Student Financial Aid Officer IV position. Apply now to join our team!

The Student Financial Aid Officer IV will supervise the Financial Aid Customer Service Team, consisting of Student Financial Aid Officers and student workers who serve as the first point of contact for students and families in the Office of Financial Aid. The position will focus on providing excellent customer service in conjunction with the Financial Aid Counseling Team, and will also be responsible for performing a variety of duties associated with the coordination, awarding, and disbursement of federal, state, and institutional financial aid programs.

Minimum Education and Experience
Bachelor's degree and four years previous Financial Aid or Higher Education experience or an equivalent combination of education and experience. Excellent organizational skills; proficient in MS Office products with ability to learn other software programs; detail oriented, accurate.

Preferred Education and Experience

• Three or more years working in a customer service-related role
• Supervisory experience

Other Qualifications
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Advise students and parents regarding the financial aid process, from application to repayment.
• Ensure that students, parents, and other internal and external customers are served in a timely manner by telephone, email, or in person.
• Maintain knowledge of federal and state laws, regulations, and rules related to federal and state financial aid programs.
• Supervise, mentor, and train two Student Financial Aid Officers and two to four student workers on the Office of Financial Aid Customer Service Team; create and monitor daily schedule for the Customer Service and Counseling Teams in collaboration with the Counseling Team supervisor.
• Perform financial aid needs analysis and assist in the packaging of financial aid awards.
• Serve as Satisfactory Academic Progress (SAP) appeals committee member.
• Review and analyze current business processes with goals of maintaining compliance, enhancing efficiency, and proactively identifying potential issues or weaknesses.
• Attend or complete trainings and read periodic updates from the Department of Education, THECB, and professional organizations such as NASFAA and TASFAA.

Physical Demands and Working Conditions

• Requires the ability to sit or stand at will for extended periods of time frequently throughout the workday.
• Requires the ability to perform frequent to constant repetitive keyboarding functions to perform job tasks.

Physical Activities
Sedentary, Repetitive Motion

Working Conditions

Additional Information
The successful candidate must be eligible to award Title IV student aid.

Required knowledge, skills, and abilities:

• Proficiency in MS Office;
• Public speaking and presentation skills;
• Strong interpersonal skills, written and oral communication skills, and active listening skills;
• Ability to prioritize and multi-task;
• Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and assignments to complete projects timely and effectively;
• Demonstrated integrity and ethical behavior in working with confidential student and financial information;
• Ability to respond effectively in a variety of situations;
• Ability to work effectively with a team;
• Knowledge of different work styles and personality types;
• Ability to communicate goals in a motivational way.

Remote Work Notice
Following successful completion of an initial training period, a hybrid work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled.

About UT Dallas
The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is crucial to achieving our vision and mission.


What We Offer
UT Dallas aims to attract and retain talented staff and faculty to support the University's students and mission. We offer a comprehensive benefits package, including:

• Medical with prescription drug coverage (100% paid for full-time employees) , dental, and, vision insurance plans
• Life, AD&D, and disability insurance plans
• Flexible Spending Accounts
• Paid time off and holidays
• Retirement plans
• Employee tuition assistance
• Professional development and training opportunities
• Employee wellness and employee assistance programs
• Employee resource groups
• and much more!

Visit for more information.

Special Instructions Summary

Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.


2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .