Level II Systems Engineer

Job Description

Job Description

Benefits:

• Home Internet Stipend
• 401(k) matching
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

Benefits/Perks

• Flexible Scheduling / Hybrid Environment
• Career Advancement Opportunities 
• Competitive Compensation
• People First Culture
• Monthly on-call stipend
• Monthly home internet stipend

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogicIT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary
The Level 2 Systems Engineer role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Systems Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.     

IT Technician II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. 
• Provisioning and system setup for new hires. 
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Lead on management and implementation of all technology software stacks.
• Management and monitoring of all client Backup solutions.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture. 
• Assist with onboardings, projects, and updating documentation.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems, including Azure server environments
• Experience writing proposals for technical solutions to fulfill business needs.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with UTM firewalls is a plus.
• Ninja RMM and Autotask PSA Experience
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Awesome organizational skills and a master at multitasking.
• Sales Engineering experience is a plus.
• Microsoft Server certification is preferred.
• Microsoft Desktop operating systems certification is preferred.
• Valid Driver's License and ability to drive to customer locations when required.
• CompTIA Net+ and/or CompTIA Security+ certifications are preferred.
• Managed Services Provider (MSP) experience preferred

Flexible work from home options available.