Customer Service Representative

About Us At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you’re stepping into a career with a mission and purpose – and not just a job. Whether you’re in a hospital or part of our Support Center, your work helps deliver essential high‑quality care for the pets and families who count on us. Our culture values growth, support, and meaningful impact, and we provide the tools and resources for you to excel. Job Summary The Client Service Representative (CSR) is our clients’ first and last point of contact, responsible for delivering an exceptional client experience. The CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. By leveraging our technology systems, the CSR helps streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities Client Communication & Scheduling Answer calls and emails promptly with professional, friendly service. Schedule appointments based on client needs and veterinarian availability, including forward booking. Use technology to send appointment reminders, confirmations, and follow‑up messages so clients stay informed and their pets’ care stays on track. Make outbound calls to re‑engage lapsed clients and encourage them to schedule new appointments. Client Relations & Service Greet clients and pets warmly to ensure a positive experience throughout their visit. Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team. Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor. Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives. Managing Patient Information & Technology Update client and patient records in our practice management system with accuracy and efficiency. Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims. Maintain organized records of client communications and appointments to streamline operations. Support the Medical Team & Practice Operations Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care. Help maintain a clean, organized reception area and assist with daily practice operations as needed. Inform clients about the services offered, preventive care options, and how they can book appointments online or shop for pet products through our online store. Qualifications High school diploma or equivalent work experience required. Excellent communication skills and a strong desire to provide compassionate, client‑focused service. Prior customer service experience, preferably in a veterinary or healthcare setting. Basic proficiency with technology, including scheduling software and online communication platforms. Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Benefits Competitive hourly pay based on experience. Medical, Dental & Vision insurance. 401(k) with company match. Paid Time Off. Employee pet discounts. Opportunities for growth and advancement within leadership pathways. Working Conditions Must be able to work in a fast‑paced, dynamic environment. Occasional lifting up to 40 pounds independently and other physical tasks may be required. Pay Range $18-$20 an hour What to Expect When You Join Our Team Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being. Health, dental, vision, life insurance, and mental health resources to support your overall well‑being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any benefits listed above apply to full‑time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact in the communities we serve. #J-18808-Ljbffr AmeriVet Veterinary Partners