Divisional Director of Operations, Acute Services, Remote

Job Description

Job Description

Who is Athra System? 

Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.

Position Type : Full-Time, Exempt
Department : Operations
Reports To : Divisional Vice President of Operations, Acute Services
Job Summary:
The Divisional Director of Operations, Acute Services coordinates day-to-day provider operations across assigned inpatient
psychiatric hospitals and other assigned acute behavioral health facilities, serving as the primary operational liaison among the
Company, providers, and facility partners. Reporting to the Divisional Vice President of Operations, Acute Services, this role
ensures dependable coverage, timely onboarding, effective facility partnership communication, and follow-through on
operational concerns. The Director works with clinical leadership, Human Resources, Credentialing, and Finance to meet
service expectations, implement training plans, and support continuous improvement.

Essential Duties and Responsibilities

• Serve as the primary operational point of contact for assigned inpatient psychiatric hospitals and other assigned acute
  behavioral health facilities.
• Maintain regular communication with facility leadership and providers; share service updates, address concerns
  promptly, and document agreed actions and follow-through.
• Coordinate provider scheduling to ensure adequate clinical coverage for all contracted services.
• Collaborate with physicians, advanced practice providers, and clinical leadership regarding schedules, coverage needs,
  and operational expectations.
• Manage schedule changes, provider availability, emergency coverage needs, and vacation planning to minimize service
  disruptions.
• Coordinate provider onboarding for assigned facilities, including orientation, facility access, credentialing readiness,
  and required training.
• Ensure providers receive all necessary facility access, technology access, documentation requirements, and
  onboarding materials prior to their start date.
• Coordinate with credentialing, human resources, and facility representatives to ensure providers are fully cleared
  before providing services.
• Guide providers on facility policies, workflows, operational procedures, and documentation expectations; refer clinical
  questions to appropriate clinical leadership.
• Monitor provider coverage and proactively identify staffing needs or potential scheduling gaps.
• Assist in recruiting efforts by communicating staffing needs and supporting provider placement activities.
• Coordinate with clinical leadership, HR, and the Divisional VP to address operational concerns, provider performance
  issues, and facility feedback; document actions and escalate unresolved concerns.
• Maintain accurate schedules, assignments, and coverage records; coordinate timely review of extra coverage and
  compensation discrepancies with the Divisional VP, HR, and Finance.
• Implement operational plans for new contracts, service expansions, and facility transitions under the direction of the
  Divisional VP.
• Coordinate regular facility partnership meetings and operational check-ins; communicate staffing, coverage, service
  changes, and action-plan updates to facility partners and the Divisional VP.
• Implement divisional training plans with the Divisional VP, HR, and clinical leadership; identify training needs,
  coordinate sessions, track completion, and report progress and improvement opportunities.
• Monitor service delivery and contractual coverage expectations; support quality and workflow improvements and
  escalate service gaps to the Divisional VP.
• Prepare coverage metrics, staffing updates, facility feedback summaries, and operational reports; identify trends
  affecting service quality, costs, and provider support.
• Maintain confidentiality regarding provider, facility, and patient-related information in accordance with applicable
  laws and company policies.
• Support after-hours operational needs and scheduling issues as necessary.

Other Duties

• Participate in operational meetings, facility visits, training sessions, and leadership check-ins as requested.
• Perform other duties as assigned to support the overall mission and goals of the organization.

Qualifications:

• Bachelor’s degree in healthcare administration, Business Administration, Nursing, or a related field preferred.
• Minimum of 5 years of healthcare operations, hospital operations, physician practice management, or provider
  scheduling experience.
• Experience working with physicians, advanced practice providers, and hospital leadership preferred.
• Strong understanding of operations for the assigned facility type, provider coverage models, and healthcare
  workflows.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to problem-solve independently while maintaining professionalism in high-pressure situations.
• Proficiency with Microsoft Office Suite and scheduling or healthcare management software. Ability to maintain
  confidentiality and exercise sound judgment.

Skills and Competencies

• High attention to detail and accuracy
• Strong time management and problem-solving abilities
• Ability to work independently while collaborating effectively with cross-functional teams
• Professional discretion and ability to handle sensitive information
• Flexibility and adaptability in a fast-changing clinical environment
• Customer-service mindset when working with clinicians and facility partners

Work Environment and Expectations

• Full-time, exempt position with standard business hours; flexibility is required to address urgent operational needs.
• Fast-paced healthcare environment with changing priorities; travel to assigned facilities and meetings as business
  needs require.
• May require occasional after-hours responsiveness to ensure continuity of clinical coverage.

Compensation & Benefits:

We offer a highly competitive executive compensation package including:

• Competitive base salary
• Comprehensive medical, dental, and vision insurance paid for by company
• Benefits effective on first day of employment
• 401(k) with company match
• Paid time off and CME allowance
• Professional liability insurance
• Licensure and DEA reimbursement
• Leadership development opportunities
• Opportunity to shape and lead a rapidly expanding behavioral health division