Box Office Associate

Box Office Associate

Signature Theatre is currently seeking a part-time Box Office Associate to join our Box Office Team. Associates cultivate a high standard of guest experience by assisting patrons in all things ticket related. The Box Office Associate will report to the Box Office Manager. Weekend availability is strongly preferred.

Essential Duties And Responsibilities

• Assist patrons with purchases, exchanges, and donations.
• Provide information about shows and events happening at Signature and answer any questions patrons may have.
• Make outbound calls to patrons for annual subscription campaigns, show cancellations, check-ins and more.
• Read scripts before the season announcement and attend dress rehearsals to help answer patron inquiries.
• Complete complimentary ticket requests for staff, cast and crew.
• Process ticket donation requests.
• Help troubleshoot issues with patrons over the phone such as trouble accessing virtual programming, updating account information online or helping with online transactions.
• Retain institutional knowledge of Signature Theatre including FAQs, theatre accessibility, and all information patrons need to plan their visit to us, as well as a familiarity with Signature's mission, values, and history.
• Enforce Signature's ticketing policies and procedures.
• Participate in all-staff trainings as available.
• Assist Front of House Team during busy show periods.
• Other duties as assigned.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service experience helpful but not required.
• Friendly phone manners, excellent computer skills, detailed research skills and attention to detail.
• Experience using database ticketing systems or Tessitura is a plus.
• Must be a team player who is able to work well in a fast-paced environment.
• Available to work 20 hours per week including nights and weekends. Weekend availability preferred.

Compensation And Benefits

The Box Office Associate position is a part-time, hourly, non-exempt job with an hourly rate of $19/hr. This position is 20 hours per week, including some weekends and evenings. Benefits include complimentary and discount tickets as well as holiday pay for any hours worked on holidays outline in Signature's employee handbook.

Location

This job is an on-site position based at Signature Theatre's facilities in Arlington, VA.

To Apply

Please send a cover letter and resume to View email address on click.appcast.io for consideration. Please include "Box Office Associate" in your subject line. No mail or phone submissions, please.

Signature Theatre is committed to the professional development of all employees, and we encourage any interested individuals, internal and external, to apply even if you don't believe that you satisfy all of the preferred qualifications.

Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.