Senior Conversation Designer | Agentic Commerce

We are:?

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:

Role Overview:

We are seeking a Conversation Designer who understands how agentic commerce transforms interactions from static scripts into adaptive, AI-mediated exchanges. This role blends conversational design, experience design, and structured content strategy to craft intelligent dialogue systems that are brand-forward, agent-compatible, and continuously optimized through signals, structure, and feedback loops.

You will design AI-native conversational ecosystems that enable brands to show up effectively in environments where intelligent agents shape discovery, guide decision-making, negotiate value, and increasingly act on behalf of customers.

Job Responsibilities

Conversatio nal Vision for Agentic Journeys . Defining how brands behave across adaptive, agent-mediated interactions , including:

• Mapping dynamic conversational journeys that evolve based on agent inference, contextual signals, and user intent.

• Designing structured dialogue architectures that support both human-agent and agent-to-agent interactions.

• Ensuring conversational systems include decision support frameworks that intelligent agents can parse, reference, and optimize .

• Translating brand voice into machine-operable behavioral guidelines for AI-driven exchanges.

Dialogue Architecture and Interaction Design . Shaping how customers and intelligent agents engage through adaptive interfaces , including:

• Crafting modular conversational flows that balance brand personality with clarity, intent recognition, and agent-friendly structure.

• Designing slot-filling patterns, prompt scaffolds, fallback states, and escalation paths.

• Creating reusable conversation components that support personalization and optimization at scale .

• Designing repair strategies and trust-building mechanisms when AI confidence is low or ambiguity is high.

Structured Content and Intent Modeling for GEO/AEO . Building dialogue systems that are strategically structured for LLM reasoning, retrieval, and generative reinterpretation , including:

• Developing taxonomies of intents, entities, and conversational variables.

• Writing modular, semantically tagged content that improves agent comprehension and retrieval accuracy.

• Designing conversational patterns that surface high-quality signals for GEO/AEO optimization.

• Collaborating with content strategists and optimization teams to ensure dialogue systems improve findability, answer quality, and agent preference over time.

Optimization-Centered Conversational Strategy . Embedding experimentation and continuous improvement into dialogue systems , including:

• Partnering with GEO practitioners and data teams to translate model insights into conversational refinements.

• Designing experiments that test tone, framing, response length, structured prompts, and negotiation patterns.

• Monitoring interaction performance and identifying opportunities to improve clarity, trust, and conversion outcomes.

• Ensuring conversational systems evolve responsibly through structured testing and signal analysis.

Trust, Transparency and Ethical Dialogue Design . Designing conversations that build long-term trust in autonomous and semi-autonomous systems , including:

• Crafting explainability patterns that clarify agent reasoning and decision pathways.

• Designing consent and confirmation flows for agent-initiated transactions.

• Avoiding dark patterns and ensuring ethical behavioral design principles guide persuasive interactions.

• Defining escalation models where human intervention enhances safety and confidence.

Basic Qualifications:

• 5+ years of experience designing conversational systems for chat, voice, multimodal, or AI-assisted commerce environments; with strong understanding of intent modeling, conversational taxonomies, and structured content systems.

Preferred Qualifications

• Bachelor's degree in Design , Human-Computer Interaction, Linguistics, Communications, or a related field.

• Industry experience in Retail and Consumer Goods & Services.

• Exceptional writing skills with demonstrated ability to translate brand voice into structured dialogue systems.

• Experience collaborating with product, engineering, and data teams on AI-enabled experiences.

• Familiarity with Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) principles.

• Proficient in developing conversational prototypes, documentation, and training materials.

• A passion for innovation and a commitment to helping clients adopt AI-driven interaction models responsibly.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 04/18/2026Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (

Role Location Annual Salary RangeCalifornia $94,400 to $266,300Cleveland $87,400 to $213,000Colorado $94,400 to $230,000District of Columbia $100,500 to $245,000Illinois $87,400 to $230,000Maryland $94,400 to $230,000Massachusetts $94,400 to $245,000Minnesota $94,400 to $230,000New York $87,400 to $266,300New Jersey $100,500 to $266,300Washington $100,500 to $245,000

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the?Accenture Equal Opportunity Statement (

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.