Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
We opened our agency in 2016 and are proud to be a growing team of 4, with plans to keep expanding! In 2019, we remodeled and expanded our office space to support that growth and create a comfortable, modern work environment.

We’re building a culture that’s collaborative, fun, and supportive. As we continue to grow, we’re excited to create an environment where connection and teamwork are key, and we welcome ideas for team events, get-togethers, and community involvement. We believe that building something great should be rewarding and enjoyable for everyone.

Along with personalized bonus and compensation plans, we offer real opportunities for leadership and growth throughout the year. Team members who are eager to learn and advance will find plenty of support and chances to step up and develop new skills.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Wyatt Savage - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Generate leads and actively pursue new business opportunities.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be comfortable with sales.
• Bilingual Spanish highly preferred.