Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Full Time in Newburgh - NY

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

If you're looking for an agency where relationships matter, community comes first, and your growth is genuinely supported, you'll feel right at home here. Our State Farm agency has proudly served the Newburgh community for over 35 years and is built on a foundation of trust, service, and helping people protect what matters most. Our agent is a graduate of Mount Saint Mary College and has spent his entire career with State Farm, beginning as a team member while still in college before opening his own agency. Today, he leads a team of five who are passionate about serving customers and making a positive impact in the community. Giving back is an important part of who we are. We actively support organizations such as Meals on Wheels of Greater Newburgh and the Police Unity Tour, along with other local charitable and community initiatives. We believe the same care and commitment we show our community should be reflected in how we support our customers and team members every day. Our culture is best described as "work hard, play hard." We maintain a relaxed, supportive environment while staying focused on achieving goals and delivering exceptional service. Teamwork, communication, and personal accountability are key to our success, and we work together to help each other grow. We offer a 401k, health benefits, work life balance, team-based bonus opportunities, professional development, and the chance to build valuable sales, relationship-building, and leadership skills. We're looking for a motivated self-starter who enjoys connecting with people, building relationships, and creating opportunities. The ideal candidate is driven, confident, and brings a positive attitude to work each day. If you're looking for a career where your effort is recognized, your growth is encouraged, and your team feels like family, we'd love to meet you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with James Manley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $45,000.00 - $65,000.00 per year

Join a Community of Good Neighbors

• Make a difference in your community every day.
• Gain confidence and grow your dream career.
• Earn benefits and rewards that are second to none