Manager, Onsite Registration & Check-In

OverviewThe Manager of On-Site Registration & Check-in manages daily operations and frontline execution for arrival, check-in, and registration activities across assigned hospital and ambulatory settings, including emergency departments as applicable. This role is accountable for ensuring site teams consistently complete identity verification, demographic and coverage capture, consents, Medicare Secondary Payer (MSP) / coordination of benefits (COB) documentation, and other required registration workflows accurately and timely. The Manager translates enterprise standards into daily work routines, monitors team performance, resolves operational issues, reinforces training and quality expectations, and partners with site leaders, Patient Financial Services, Compliance, strategic business partners, and IT to reduce front-end defects, improve patient experience, and support claim quality. QualificationsEducation: Bachelor’s degree preferred.Experience: Minimum of 3 years of revenue cycle leadership experience.License/Certification/Registration: Not required.• Strong operational management experience in a multi-site or matrixed healthcare environment.• Demonstrated ability to:Lead frontline operational teamsEstablish clear performance expectationsConduct daily follow-up and operational oversightCoach and develop team membersDrive accountability and performance outcomes• Proven experience monitoring:Team productivityQuality metricsOperational performance indicatorsService level expectations• Strong analytical and problem-solving skills, including the ability to:Analyze operational issues and trendsIdentify root causesDevelop and implement practical corrective actionsDrive continuous process improvement• Knowledge of patient registration compliance requirements, including:Medicare Secondary Payer (MSP) regulationsCoordination of Benefits (COB)Patient consents and acknowledgmentsRequired patient notificationsRegistration documentation standards• Experience supporting:Standardized operational workflowsCompliance-focused processesFront-end revenue cycle best practicesOrganizational and operational excellence• Effective communication and stakeholder management skills, with the ability to collaborate across operational, clinical, and administrative teams.• Demonstrated commitment to:Regulatory complianceAudit readinessService qualityOperational accountability and continuous improvement.