Flight Centre - Order Management Automation - Engineering Lead - Boston, MA

Order Management Automation – Engineering Lead Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers, headquartered in Brisbane, Australia. About The Opportunity Step into a global engineering leadership role where you’ll own and shape the future of Order Management Automation across our business. Sitting within the Content & Workflow stream, you’ll lead the evolution of legacy automation (Compleat) while contributing to a next‑generation Order Management platform. This is a unique opportunity to balance stability with innovation, driving technical excellence, modern architecture, and AI‑powered engineering practices across a distributed team. You’ll play a critical role in ensuring our automation capabilities are reliable today while building what comes next. Key Responsibilities Own the technical roadmap for Order Management Automation across Compleat and the emerging Order Management platform Set and enforce engineering standards across code quality, API design, testing, documentation, and deployment Make architectural decisions across VB.NET, C#, TypeScript, and JavaScript systems Drive API design and governance across REST, SOAP, and GraphQL integrations Lead evaluation of automation approaches, balancing legacy platform stability with future platform direction Take full ownership of Compleat platform performance, reliability, incident response, and release management Act as senior escalation point for automation‑related technical issues globally Partner with product and engineering leadership to guide migration from Compleat to the Order Management platform Contribute to development and integrations on the Order Management platform in alignment with Technical Architect direction Translate existing automation logic and business rules into scalable platform capabilities Lead, mentor, and develop a globally distributed engineering team Manage team capacity, prioritization, and delivery aligned to strategy Collaborate across time zones with product managers, stakeholders, and business analysts Embed AI tooling into development workflows, including testing, documentation, and operational efficiency Evaluate emerging technologies and their relevance to automation and integration Willingness to travel domestically and internationally every quarter Other duties and tasks as assigned Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Proven experience leading engineering teams in enterprise environments Hands‑on multi‑stack expertise: VB.NET, C#, TypeScript, JavaScript Strong API design and integration experience (REST, SOAP, GraphQL) Experience with enterprise integration patterns (event‑driven systems, messaging, orchestration) Background in automation systems, workflow platforms, or order management systems Strong understanding of CI/CD pipelines, DevOps, and source control practices Experience managing legacy systems alongside greenfield platform builds Familiarity with Azure, GitHub (including Actions), and Datadog (preferred) Knowledge of Compleat or similar enterprise automation tools (preferred) Experience in travel technology or TMC ecosystems (preferred) Strong leadership, communication, and stakeholder management skills Passion for AI‑augmented engineering and continuous innovation Benefits Include Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Boston, Massachusetts For this position, we anticipate offering an annual salary of $144,000 - $160,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io #J-18808-Ljbffr Flight Centre