Residency Sales Counselor

Residency Sales Counselor

Join a team that's redefining senior living at Trillium Woods in Plymouth, MN. Set on 46 beautiful acres, our Life Plan Community offers a supportive, team-oriented environment where your work truly makes a difference. We're proud to provide exceptional care and services across independent living, memory care, skilled nursing, and rehabilitationand we're growing! With new residences and assisted living launched last fall, it's a great time to be part of something meaningful. At Trillium Woods, you'll find purpose, professional development, and a workplace culture that values you!

The Residency Sales Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Sales Counselor manages the sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

Primary Responsibilities:

• Meets and exceeds personal sales expectations.
• Successfully completes LCS ExSell training and implements SalesFIRST standards into daily communication with prospects and influencers.
• Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.
• Negotiates obstacles and issues by understanding client needs and collaborating with community management.
• Effectively responds to new inquiries in a timely manner.
• Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames.
• Utilizes SalesForce effectively by promptly inputting data and uses the system to manage assigned lead base.
• Works with the Director of Sales & Marketing to set goals and independently diagnose areas of strength and needed improvement.
• Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, video, etc.
• Staff the office to meet business needs, which may include evenings, weekends and holidays.
• Communicates with key influencers to facilitate a timely commitment to the community.
• Participates in marketing events as directed by the Director of Sales & Marketing.
• Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.
• Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
• Implements Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community.
• Maintains a professional appearance at all times.

Qualifications:

• Three (3) years of sales experience preferably in a life plan community.
• Current and valid driver's license.
• Experience in all Microsoft Office Applications.
• Excellent verbal and written communication skills.
• Solid presentation skills (small and large group).
• Strong closing skills.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement - please apply, we'd love to get to know you!

All new hires must be able to pass our preemployment screening process, which includes a fitness for duty physical, criminal background check, drug test and employment references as required by a licensed residential care facility. Some of the roles in our community also require that we ask about your vaccination status.