Bilingual Customer Care Representative

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has delivered dental discount solutions and now offers a growing portfolio of over 150 health, wellness, lifestyle, and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Careington International’s U.S. based Customer CARE team supports 30 million members and thousands of clients across all Careington companies and brands nationwide. The contact center in Frisco, TX hosts over 150 dedicated Customer CARE representatives who provide live-agent assistance for product education, account maintenance, eligibility verification, provider searches, fulfillment requests, claims inquiries, and other concierge services. Careington International Corporation is seeking energetic, career-oriented Customer Care Representatives to work 40 hours per week, onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the DFW metroplex and be able to work onsite. Remote options are not available. The Opportunity Join Careington International Corporation in Frisco, TX as a full‑time BILINGUAL Customer Care Representative (Spanish/English). Enjoy a consistent schedule with weekends off and no late nights. Hourly pay begins at $18.25 per hour with opportunities for raises during the initial six months of employment. Location 6435 Flyers Way, Frisco, TX 75033 Training Initial training requires 100% attendance during the mandatory classroom training. Training schedule: Monday through Friday, 8:30 a.m. – 5:00 p.m. Roles & Responsibilities Efficiently navigate up to six software applications across multiple monitors while managing inbound calls. Utilize Microsoft Office Suite (Word, Excel, Outlook) daily to support customer interactions and internal operations. Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships. Apply prior call‑center experience to deliver high‑quality service (preferred but not required). Bilingual proficiency in Spanish and English is required. Requirements Onsite interviews at 6435 Flyers Way, Frisco, TX 75033. Work Monday through Friday, on‑site at the above address. Use a wired headset provided by the company. Must pass a drug screen and background check. Benefits Benefits eligibility for you and your dependents begins on the first day of the month following 60 days of employment. Paid time off accrual and 11 paid holidays per calendar year. Access to a 401(k) plan with Fidelity after 90 days of employment. Clear pathways for career advancement within the call center and Careington in general. Semi‑monthly paydays on the 15th and last day of each month. #J-18808-Ljbffr Careington International Corporation