Associate, Process Manager

Associate, Process ManagerA great opportunity awaits a highly organized, confident, and detail-oriented professional to join Capital One's Subpoena Fulfillment and Intake team. This dynamic group of legal professionals, based within Capital One's Legal department, is responsible for receiving, reviewing, researching, and fulfilling third-party subpoenas issued to Capital One.In this role, you will be instrumental in analyzing processes, identifying gaps, and developing solutions to enhance productivity, reduce inefficiencies, and improve overall operational performance. You will collaborate closely with team members and other departments to cultivate a culture of continuous improvement, ensuring workflows are as effective as possible.Primary ResponsibilitiesExecute as a member of a cross-functional team that can support operational needsFollow direction and implement tasks efficiently, following procedures and meeting regulatory and customer experience requirementsExercise strong judgment and make effective independent decisions when necessaryPropose practical solutions to streamline workflows and improve outcomesServe as primary POC and/or maintain productive interaction with operations partners.Assist with new hire / refresher trainingDemonstrate ability to effectively prioritize tasks and manage multiple, simultaneous deadlines with minimal oversightIdentify and solve issues within scope and escalate to management in a timely mannerActively support and comply with team and department objectivesAssist with team administrative functions and responsibilitiesBasic QualificationsHigh School Diploma, GED or equivalent certificationAt least 1 year of experience in Google Workspace or Microsoft OfficePreferred QualificationsBachelor's degree or military experienceStrong written and verbal communication skillsExcellent organizational skills and time managementExperience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency.Proven ability to navigate ambiguity and establish structure within evolving operational environments.1+ years of experience in a law firm OR legal department1+ years of experience in financial services industryAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Richmond, VA: $66,700 - $76,100 for Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).