Scrum Master

Job Title: Scrum Master

Locations: Cleveland, OH (hybrid 3 days onsite and 2 days work from home)

Type: Full-time

Experience: 7 to 10 years

Interview Process: 2 rounds with EXL and 1 in-person at client location in Cleveland, OH.

Role Summary

Seeking an experienced Scrum Master to drive Agile delivery across two parallel Full Stack Development teams — facilitating ceremonies, managing cross-team dependencies, and ensuring predictable, high-quality sprint delivery.

Must-Have Roles & Responsibilities

• Facilitate all Scrum ceremonies (Planning, Stand-ups, Reviews, Retrospectives, Refinement) for two teams running parallel sprints.
• Synchronize sprint cadences and release planning across both teams;
  manage cross-team dependencies.
• Proactively identify and remove impediments, risks, and blockers with clear escalation paths.
• Track and report Agile metrics — velocity, burndown, cycle time, sprint predictability — to stakeholders.
• Partner with Product Owners to maintain a healthy, refined backlog (2–3 sprints ahead) for both teams.
• Coach teams toward self-organization and continuous improvement;
  drive retrospective actions to closure.
• Shield teams from scope churn;
  manage stakeholder expectations on scope and timelines.
• Administer Jira/Azure DevOps boards, dashboards, and reports;
  enforce DoR/DoD and story hygiene.

Must-Have Skills

• 7–10 years IT experience with 5+ years as a Scrum Master, handling 2+ concurrent Agile teams.
• Strong SDLC understanding of full stack development (front-end, back-end, APIs, CI/CD).
• CSM or PSM certification (mandatory);
  expert in Jira/Azure DevOps.
• Proven cross-team dependency and release coordination skills.
• Excellent facilitation, conflict-resolution, and stakeholder-management skills.

Good-to-Have

• SAFe/scaled Agile experience, Kanban, prior technical background, PMI-ACP.