Technology Support Analyst

Technology Support Analyst

The Columbia Public School District (CPS) is seeking a knowledgeable and service-oriented Technology Support Analyst to provide technical support for computers, iPads, peripherals, and related technology equipment. This role is essential in promoting the effective use of technology by students, staff, and administrators across the district.

The Technology Support Analyst is responsible for software installations, hardware configurations, and network connectivity support. Working closely with building media specialists and other staff members, the technical analyst will ensure the smooth operation of all technology resources across multiple CPS locations. The ideal candidate will be a strong communicator with excellent troubleshooting skills, a customer-focused attitude, and the ability to prioritize tasks in a dynamic environment.

Essential Responsibilities and Duties

• Deliver prompt, effective technical support for instructional and administrative computing devices, including desktops, laptops, and iPads, ensuring minimal disruption to learning and operational activities.
• Provide comprehensive onsite technical assistance for all district-supported devices, serving as a visible and initiative-taking resource for staff, faculty, and students across assigned buildings.
• Serve as the primary point of contact for escalated technical issues, offering expert guidance and direct troubleshooting to resolve complex hardware, software, and system concerns efficiently.
• Accurately document all technical service interactions by entering, updating, and closing work orders within the district's work order management system, ensuring detailed records of issue resolution processes and response timelines.
• Configure newly acquired devices in alignment with Columbia Public Schools' technology standards and policies, ensuring consistency, security, and optimal performance across the district's technology ecosystem.
• Image and deploy devices using approved district tools and best practices, supporting scalable and efficient device rollouts across instructional and administrative systems.
• Install and maintain district-approved software applications and system packages, ensuring compatibility, security compliance, and user readiness.
• Diagnose and resolve technical issues involving a wide range of peripherals, including but not limited to interactive flat panels, monitors, phones, printers, time clocks, intercom systems, and bell systems.
• Perform initial device diagnostics to verify equipment failures, coordinate follow-up repairs through work order submission, and collaborate closely with the Mobile Device Repair Technician to ensure timely response.
• Proactively maintain and audit building-level technology inventory; track usages, identify shortages, and initiate supply orders to support instructional and operational readiness.
• Assist with accurate record keeping of all assigned technology assets, contributing to efficiency in inventory control, district-wide asset management strategies, and stewardship.
• Troubleshoot and resolve basic to intermediate network connectivity issues, identify root causes, and escalate more complex problems to the appropriate network support team.
• Participate in the relocation and installation of technology hardware, including support for district-wide hardware refresh initiatives and new equipment rollouts.
• Support training efforts by sharing knowledge and best practices on basic device maintenance and troubleshooting techniques with end users and site-based staff.
• Coordinate surplus technology collection and reporting efforts in collaboration with the Inventory Control Specialist, ensuring compliance with district surplus procedures and asset disposition protocols.
• Work from ladders and access areas above ceilings when required for installation or maintenance.
• Perform technical tasks that require working from ladders and accessing equipment or cabling above ceilings, adhering to all district safety guidelines and protocols.
• Collaborate actively as a team member of the Technology Services Operations Division Team.
• Comply with all CPS Board of Education policies and operational procedures.

Perform other duties as necessary to support the mission and vision of Columbia Public School District.

District Expectations

All employees of the District are expected to adhere to the policies and regulations of the Board of Education, maintain appropriate certification and competencies necessary for the position, and demonstrate the values of the district at all times.

Reporting Relationships

Reports To: Director of Technology Services

Supervises: N/A

Qualifications

Minimum: 1-3 years Technician experience in Computer Information Systems or a combination of education, technical certifications.

Preferred: Associate degree in Computer Information Systems or a combination of education, technical certifications, and/or related work experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ADA Requirements

Language: Present information including formal presentations. Respond to questions, concerns, and complaints and respond appropriately. Read, analyze, and interpret complex documents. Write business correspondence, including staff memoranda and articles. Keep information confidential as required by law, policy, or the nature of a particular situation. These are essential functions of the job.

Computation: Apply concepts such as fractions, percentages, ratios and proportions to practical situations. Work with mathematical concepts, such as probability and statistical inference, and analyze data. These are essential functions of the job.

Reasoning: Define problems, collect data, establish facts, and draw valid conclusions. Interpret instructions furnished in written, oral, diagram or schedule form. Demonstrate executive functions such as planning, organizing, remembering, and regulating information and behavior as they pertain to student performance and achievement. These are essential functions of the job.

Technology: Demonstrate strong computer skills including word processing and working with spreadsheets and databases; understand and submit online reports; Learn new systems and software. These are essential functions of the job.

Other Skills: Demonstrate excellent listening, interpersonal, and non-verbal communication skills. Demonstrate excellent written and oral communication skills. Manage multiple tasks simultaneously. Maintain collegial working relationships with staff. Maintain a positive relationship with members of the community. Effectively manage conflict. These are essential functions of the job.

Physical Demands: While performing the duties of this position, an employee is regularly required to move about, talk, and hear; Close vision ability to look at a computer screen for long periods of time is required. Travel between district facilities. Moderate amount of travel, both in and out of state. These are essential functions of the job.

Attendance: Consistent and regular attendance is an essential function of this position. Expected to attend Board meetings and other District events throughout the community. These are essential functions of the job.

Conditions and Environment: The work environment is consistent with a typical office environment; at times, many staff members may be present and speaking simultaneously. Frequently required to work irregular or extended hours, including evenings and weekends. These are essential functions of the job.

Prospective and current employees with disabilities are encouraged to contact human resources to discuss reasonable accommodations to perform the essential job functions.

Equal Opportunity Employer