Service Advisor / Service Writer (Corydon)
Full-time
Heritage Ford
Heritage Ford is a family owned and operated business which has served the Southern Indiana/Louisville community since 1986. We put the highest value on our customers as well as each member of our team. Our co-workers and customers are like family to us. If you are aligned with our philosophy of providing our customers the greatest value possible, value a professional family atmosphere of trust, and are willing to contribute to a winning team, we would love to meet you. Service Advisor BENEFITS:
- Medical Insurance
- Dental Insurance
- 401k
- Great work environment
- Greet customers promptly in a friendly manner
- Obtain customer and vehicle information
- Provide excellent customer service to all customers
- Clearly report all vehicle symptoms as described by the customer to allow technician to diagnose
- Ensure accurate RO generation, and documentation of diagnostic steps, and repairs are present.
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Answer incoming phone calls to service, and make outgoing phone calls to customer.
- Explain all completed work and charges to customers
- Proven record of achieving exceptional Customer Satisfaction
- Previous customer service experience
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
Vacancy posted more than 2 months ago
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