Lead Contract Support - Baltimore, MD (On-site)

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.


In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

The purpose of this role is to run the day-to-day execution of a client contract, supporting the Account Director in managing operational, financial, and service delivery activities for a dedicated account. This position is hands-on and execution-driven, focused on ensuring contracted services are delivered accurately, efficiently, and in alignment with client requirements.

This role is not responsible for reviewing or negotiating contracts. Instead, the focus is on understanding a single client contract and executing against it, managing workflows, vendors, and systems to ensure smooth account operations.

What you'll do:

•Serve as the primary operational support to the Account Director, helping manage the day to day execution of the client contract.

•Develop a strong working understanding of the client contract and ensure services are delivered in line with contractual scope and requirements.

•Manage the Extra Works process from an Accounts Payable perspective, including:


oCoordinating with vendors

oReviewing and processing invoices

oEnsuring correct cost coding and financial accuracy

•Act as the operational owner for vendor coordination, including follow ups, issue resolution, and invoice accuracy.

•Oversee Help Desk and CMMS workflows, ensuring work orders are created, tracked, updated, and closed accurately and on time.

•Support technician dispatch and scheduling, including coordination of reactive maintenance activities.

•Monitor reactive maintenance performance and assist in prioritization and escalation as needed.

•Maintain accurate records across operational and financial systems related to work orders, invoices, and service delivery.

•Partner with internal teams to ensure timely resolution of service issues and operational requests.

•Prepare basic operational and financial reports to support account oversight and decision making.

•Identify process gaps or inefficiencies and recommend practical operational improvements.

What you'll need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

•Bachelor's degree preferred, or equivalent combination of education and 3+ years of experience in operations coordination, facilities operations, or account support roles.


•Proven experience supporting day to day account operations, including partnering with an Account Director or Account Manager.


•Strong working knowledge of Accounts Payable processes, including vendor invoice review, cost coding, and reconciliation.


•Hands on experience working with CMMS and Help Desk systems, including work order tracking and status management.


•Experience supporting reactive maintenance workflows and coordinating technician dispatch activities.


•Demonstrated ability to manage multiple operational tasks in a fast paced environment with strong attention to detail and follow through.


•Proficiency with Microsoft Office tools, including Excel, Outlook, and Word.


•Strong written and verbal communication skills, with the ability to provide timely, accurate, and professional support to internal teams and vendors.


•Solid understanding of financial fundamentals, including basic calculations such as percentages and cost allocations.


•Ability to interpret operational documentation and procedures and apply them effectively to daily execution.


•Strong organizational skills with the ability to follow established procedures and meet deadlines.


•Sound judgment in day to day decision making; errors may have short term operational impact and require timely resolution.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Pay Disclaimer: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $80,000 annually and the maximum salary for this position is $110,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).


CBRE GWS


CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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