Front Office Assistant, Sr / GI - New Tampa

Front Office Assistant Sr.

Position Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement Up to 5% employer match on retirement contributions.

Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities:

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications:

High School graduate or equivalent. Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system. Knowledge of ICD & CPT. Two (2) years' experience in a medical office environment.