Assistant Manager

Job Description

Job Description

JOIN THE PLAYA BOWLS TEAM

ASSISTANT MANAGER

JOB DESCRIPTION

Department

Shop Operations

Reports To

General Manager

Location

[Insert Playa Bowls Shop]

Work Arrangement

On-Site

Employment Status

Non-Exempt, Full-Time

Travel

Minimal (local only)

Role Purpose

We're looking for a positive, enthusiastic, people-oriented Assistant Manager who brings a passion for superfoods, healthy living, and (of course) fruit. Working closely with the General Manager, the Assistant Manager supports daily shop operations and helps create a vibrant, welcoming environment for both team members and guests, from training and mentoring new staff to resolving operational challenges with a strategic, solutions-focused mindset.

Key ResponsibilitiesGuest Experience & Product Quality

• Checks products to ensure consistency, palatability, and quality.

• Investigates and resolves complaints regarding food quality, service, and accommodations.

• Monitors food preparation methods, portion sizes, garnishing, and presentation to ensure alignment with company standards.

• Performs food preparation or service tasks as needed, including prepping, clearing tables, and serving food and drinks.

Team Leadership & Scheduling

• Schedules staff hours using appropriate systems/software and assigns duties to ensure economical use of food and timely preparation.

• Organizes and directs worker training programs, resolves personnel problems, and evaluates employee performance.

• Assesses staffing needs and recruits new hires using company methods such as ADP WFN, advertisements, or job fairs.

• Fills in for the General Manager during extended absences.

Operations & Compliance

• Reviews work procedures and operational problems to identify ways to improve service, performance, or safety.

• Schedules and receives food and beverage deliveries, verifying product quality and quantity.

• Maintains food and equipment inventories and keeps inventory records.

• Monitors compliance with health and fire regulations related to food preparation, service, and building maintenance.

• Adheres to company opening and closing procedures and maintains accompanying records.

Administration & Vendor Management

• Orders and purchases product, equipment, and supplies.

• Arranges for equipment maintenance and repairs, and coordinates services such as waste removal and pest control.

• Utilizes the POS system, operates the cash register, and makes bank deposits.

• Completes business or government forms, and maintains records, reports, and safety files.

Key Relationships

Internal Partners
General Manager
Shift Leaders
Team Members
Area Manager

External Partners
Vendors & Suppliers
Guests

Measures of Success

• Product quality: Food consistently meets Playa Bowls' standards for taste, presentation, and portioning.