Support Enablement Specialist

To support a growing support function, the full-time remote Support Enablement Specialist will build and maintain enablement content, execute onboarding programs, and adapt training materials as the product evolves. Key responsibilities Build and maintain enablement content across the full learning lifecycle, including onboarding curricula and process guides Translate rapid product releases into clear, digestible learning content in various formats Support the delivery of the onboarding program, tracking ramp progress and coordinating new hire schedules Required qualifications 2+ years of experience in support enablement or content creation within a technical SaaS environment Strong content creation skills with the ability to simplify complex information Solid understanding of instructional design fundamentals Experience adapting materials quickly in fast release cycles Familiarity with support workflows for handling technical customer issues