General Manager

Our client, a luxury women's apparel company is seeking a General Manager to join their team in NYC! Responsibilities: Oversee daily store performance and drive key sales metrics Develop and execute strategies to drive sales, client engagement, and overall store performance Build and maintain a strong clienteling program through appointments, outreach, and personalized service Develop local marketing, community outreach, and event initiatives to drive store traffic and build the client base Partner cross-functionally with Buying, Planning, Ecommerce, Marketing, and Operations teams Oversee inventory management, replenishment, transfers, receiving, returns, and other omnichannel operations Establish and maintain operational procedures and ensure the store consistently meets company standards Manage store facilities, vendors, and day-to-day operational needs Recruit, train, develop, and retain a high-performing team Set clear expectations and KPIs while coaching and developing employees Foster a positive, inclusive, and customer-focused store environment Identify opportunities to improve processes, productivity, and the overall customer experience Qualifications: 8-10+ years of retail management experience Proven experience driving store sales, traffic, conversion, AOV, and UPT Strong clienteling experience with the ability to build and grow a personal client book Experience developing community partnerships, events, and local initiatives Strong understanding of omnichannel retail operations, including inventory management and ship-from-store Proficiency with Shopify POS and Google Workspace; Strong leadership, communication, and team-building skills Highly organized with strong prioritization and problem-solving abilities Customer-focused with a strong understanding of luxury and elevated service Bachelor's degree preferred Full Time On Site. #J-18808-Ljbffr