Upscale General Manager

Job Description

Job Description

We are seeking an experienced and hospitality-driven General Manager to join a highly regarded, established NYC restaurant. This is an exciting opportunity for a hands-on hospitality leader to oversee a talented FOH team and play a key role in maintaining exceptional service, guest relationships, and operational excellence.

The ideal candidate will be a polished and personable leader who thrives in a high-touch hospitality environment and enjoys being actively involved in both the guest experience and day-to-day operations.

Benefits

• Comprehensive Medical, Dental & Vision Insurance
• Pre-Tax Commuter Benefits
• 401(k)
• Paid Time Off
• Bonus Opportunity
• Dining Discounts at company properties

Requirements & Qualifications

• 5+ years of progressive restaurant management experience, ideally within an upscale, fine-dining, or highly regarded chef-driven restaurant
• Previous experience as a General Manager, AGM, Restaurant Manager, or senior FOH leader
• Proven ability to lead, coach, develop, and hold a team accountable
• Strong understanding of daily restaurant operations, staffing, scheduling, training, and service standards
• Exceptional hospitality and guest-relations skills with a polished, personable presence
• Highly organized with strong attention to detail and follow-through
• Comfortable being hands-on and visible on the floor while managing the business behind the scenes
• Must have experience managing and executing restaurant events and special programming
• Ability to work 5 days per week, approximately 50–55 hours per week
• Must be comfortable working in a fast-paced, high-volume restaurant environment

Preferred Background & Skills

• Experience in a Michelin-recognized, fine-dining, upscale, or chef-driven restaurant
• Experience working in a high-touch hospitality environment with a strong emphasis on guest relationships
• Experience with Resy, TripleSeat, POS systems, and other restaurant technology
• Strong knowledge of wine, beverage, or fine-dining service
• Experience managing vendors, inventory, purchasing, and restaurant maintenance
• Strong communication skills and the ability to work collaboratively with culinary leadership, ownership, and FOH teams
• A mature, polished, and personable leadership style
• Someone who enjoys the creative and relationship-driven side of hospitality and is excited to contribute ideas for future programming