Front Desk Agent/Night Auditor (Full-Time) | Axiom Hotel | Modus by PM Hotel Group

Axiom Hotel in San Francisco is looking for a friendly, detail oriented and hardworking Front Desk Agent/Night Auditor to join our team!

Pay Range - $28.00 - $29.00 hourly

As a Front Desk Agent/Night Auditor you will efficiently operate all functions of the front desk to include check-in, check out, cash handling, luggage assistance, problem solving and concierge functions. This position supports all operating departments to maintain a successful operation. Excellent customer relations and creating memorable guest experiences are of critical importance for the role.

ABOUT AXIOM HOTEL:

Located in Union Square, within steps of the SoMa District in Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic, century-old San Francisco building refreshed with modern touches throughout. You arrive and depart with the knowledge that you have truly experienced the “Center of Next.”

What’s In It for You

• Double pay on company recognized holidays if worked.
• Discounted hotel stays within Modus/PM Portfolio.
• Access to portion of your earned wages before payday.
• Paid Sick Leave
• Free Online Therapy
• Employee Referral Program
• Tuition reimbursement opportunities – when you grow, we grow!

What you Will Be Doing

• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Engineering
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
• To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel supervisory and/or management teams.
• Develop in depth understanding of the property management system (Opera).
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of guest rooms available; and services, costs, hours and location of all hotel amenities, facilities and outlets.
• To maintain awareness of current business levels.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

What We're Looking For

• Must have High school diploma or equivalent.
• A minimum of two years’ experience in a customer/guest service and/or public contact related job.
• Must be computer literate, ideally with a knowledge of Google Workspace.
• High comfort level with various aspects of technology to ensure seamless day-to-day activities.
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous, friendly and professional manner.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to work well under pressure and handle multiple tasks at once.

Essential Physical Abilities

• Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
• Remain in standing, stationary position for a maximum eight hours (excluding meal and rest breaks).
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Periodically required to work at a very fast pace, under pressure.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position is non-exempt and will require standing and moving at least 75% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)