Program Coordinator - Hult Boston and Online Postgraduate Programs

JOB DESCRIPTION

Position: Program Coordinator - Hult Boston and Online Postgraduate Programs

Location: Cambridge, MA, US

Reports to: Global Assistant Dean of Postgraduate Programs

The Opportunity:

The Program Coordinator supports the academic team and registry operations for select Boston Campus and Online Postgraduate programs. The program coordinator supports all aspects of the student journey to ensure a meaningful and impactful experience for Hult Postgraduate students.

Role Description:

As an integral member of the Boston campus and Online postgraduate academic teams, the Program Coordinator supports the student and faculty journey across specific program(s). This role works closely with all members of the Academic team to deliver the highest quality academic experience to students and support to faculty. Under the guidance of a Program Dean(s) or Program Director, the Program Coordinator provides administrative and course logistical support to program faculty, ensures students are updated on key program milestones and events, supports the program team with monitoring student progress throughout the program, and maintains records and registration functions for select post graduate programs.

Key Responsibilities:

Academic & Program Operations

• Work alongside Program Deanery/Directors/Managers to support the day-to-day operations of the assigned academic program(s) and support with program level course coordination.
• Support assigned faculty with course logistics, syllabus organization, course page setup and ongoing maintenance, and regular quality assurance to ensure alignment with academic standards.
• Support the Academic team with the planning and execution of faculty and program meetings.
• Address faculty questions in accordance with institutional policies and procedures, escalating to Program Dean when necessary.
• Maintain course schedules, calendars, deadlines, time-zone information, delivery formats, course launch details, and operational checklists for recurring course/program activities.
• Working closely with instructional design, academic, and program leadership, coordinate course launches and operational-readiness activities.
• Recruit, schedule, and supervise Course Assistants and online technical facilitators (LLFs) on administrative and course logistics.

Records, Registration, and Scheduling

• Administer registration cycles and deadlines, course adds/drops/withdrawals, academic calendar dates, degree audits, graduation requirements and clearances, program completion verifications, and other enrollment-related or system transactions.
• Maintain accurate, compliant student academic records, course sections, leave requests, and enrollment status/student record updates in accordance with established policies.
• Respond to student, faculty, and staff inquiries regarding registration, academic records, and related processes.
• Generate enrollment reports to identify scheduling conflicts, low enrollment, or attendance exceptions and support with scheduling of courses or events.
• Partner across departments (Finance, Student Services, Visas, Tech Support, Academics) to resolve registration and record issues.
• Support enrollment process of Hult staff pursuing the MBA.

Student Advising & Academic Support

• Monitor student progress and student attendance in liaison with Academic Deans/Directors/Managers.
• Advise students on questions or issues, course selection, academic policies, grading processes, and program progression.
• Monitor academic standing and attendance in partnership with Academic Deans/Directors/Managers, supporting students on probation, leaves of absence, or transitions to and from the school.
• Manage timely communications to students through institutional systems, regular announcements, email newsletters, and other media.

Events, Experiential Learning, and Program Engagement

• Assist with major campus or program milestones, including orientations, graduation ceremonies, and student workshops/trainings.
• Coordinate logistics for Business Challenge clients and sessions to ensure a seamless experience for the Client and student teams, and track academic class guest speakers and ensure timely reporting of alumni and industry engagements on campus.
• Support academic initiatives and special projects (e.g. organizing workshops, coordinating guest speakers or industry events, cross-campus coordination, etc.).
• Help develop presentation and orientation materials for prospective, admitted, and matriculated students.

Additional Responsibilities:

• Other duties as assigned.
• Occasional weekend and evening hours may be needed for on-campus or online course facilitation and other curricular events.

Please note: On campus requirement - This position requires on-campus presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance must be coordinated with campus team to ensure adequate team coverage on campus. Note that the WFH allowance is subject to change in accordance with School review.

Qualifications & Competencies

• Bachelor’s degree required; Master’s degree preferred.
• 2-3 years of professional experience in academic administration, program coordination, operations, or related fields.
• Experience supporting academic programs, registry, or working in a higher education environment preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and student information systems; familiarity with Salesforce and Canvas preferred.
• Excellent written and verbal communication skills, with the ability to interact effectively with faculty, staff, and students at all levels.
• Strong organizational, project management, and time-management skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Analytical and solution-oriented, with strong problem-solving and critical-thinking abilities.
• Self-motivated and proactive, with the ability to work independently and exercise sound judgment.
• Proven commitment to delivering outstanding customer service and building positive stakeholder relationships.
• Collaborative and collegial, with the ability to work effectively across teams and campuses.
• Flexible, adaptable, and resilient under pressure.
• Positive, results-oriented mindset with a strong sense of initiative and accountability.
• Fluent written and spoken English required.
• Commitment to continuous learning, professional growth, and supporting Hult's vision of global education.
• Please note you must have the right to work in the campus location to be considered for this position.

Salary Range: $50,000-$55,000