Systems Support Specialist

Job Description

Job Description

Who is ScriptPro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. 

ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.

Job Summary: The Systems Support Specialist works directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience. Candidates will achieve these objectives through a combination of hands-on involvement with customers and internal technical teams.

Reporting Relationship:  Director, Infrastructure Services

Shift: General business hours are Monday through Friday 8 am to 5 pm CST. This hybrid role requires a combination of weekly on-campus and remote work with specific days varying based on departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. 

Scope of the Role:

• Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations 
• Complete remote software configurations and upgrade support 
• Configure, build, and image workstation drives for fielded systems and mobile devices
• Provide remote desktop support and network connectivity for field systems and mobile devices
• Assess system needs and recommend technical solutions such as patches, upgrades or enhancements 
• Complete triage activities and troubleshoots complex problems 
• Provide server operating system administration and support for physical and virtual server environments
• Support Windows Server updates, patching, and related maintenance activities
• Service, customize, and deploy software packages as needed
• Complete ticket documentation and tracking using Siebel with a high level of data quality
• Perform other job duties as assigned 

Required Qualifications:

• Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent 2 years of related experience 
• Basic SQL Server 2000/2008/2012/MDSE administration skills 
• Advanced Windows OS Knowledge (Win 7/8/10) 
• Working knowledge of desktop, mobile devices, and peripheral troubleshooting
• Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
• Basic understanding of connectivity and networking best practices 
• Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.) 
• Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
• Demonstrate proficiency supporting proprietary software applications 
• Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
• Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
• Ability to multitask with varying priorities and attention to detail 

Preferred Qualifications: 

• CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications 
• Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
• Multilingual skills in Spanish, Arabic, or French

Remote Work Requirements:

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on) 

Benefits: 

At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. 

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs 
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions: 

It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.

This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions: 

Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential. 

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.

The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.

Please visit to learn more about the mission of our company.