Customer Service Assistant

POSITION SUMMARY: Provides information about accessing mental health, primary health, and other community services. Assists individuals with submitting customer service complaints and with the grievance and appeals process. Coordinates interpretation services and the 2nd Opinion process. Monitors and completes Advance/Adequate Notice process. Is the designated Section 1557 Coordinator. Provides training, presentations and outreach. Provides support and assistance to the Office of Recipient Rights.


EDUCATION: High School Diploma or Equivalent

EXPERIENCE/KNOWLEDGE: 1-2 years working in the mental health field. Must possess excellent computer, communication, and interpersonal skills; ability to organize and manage several projects/tasks simultaneously and work independently.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Riverwood Center

Riverwood Center has been serving members of our community since 1975. We provide a wide array of services to children, families and individuals with mental illness, intellectual & developmental disabilities and substance use disorders. At Riverwood, we are a team of caring professionals focused on improving the lives of those we serve and building a stronger community. We offer personalized behavioral health services striving to make sure every person has an exceptional experience.

Riverwood Center conducts business as a division of Berrien Mental Health Authority and we have staff located at seven sites across Berrien County. We are accredited by the Commission on Accreditation of Rehabilitation Facilities and a member of Southwest Michigan Behavioral Health, Michigan Association of Community Mental Health Boards and the National Council for Behavioral Health.

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