Customer Service Rep (Monte Package)

Job Description

Job Description

Monte Package Company (a Bunzl company) is seeking a dependable, organized, and customer-focused Customer Service Representative to join our team in Riverside, MI. This position plays a critical role in supporting our customers, coordinating daily office activities, and ensuring orders and customer requests are handled accurately and efficiently.

We are looking for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage multiple priorities while maintaining a positive attitude. Most importantly, we're looking for someone who is exceptionally reliable and takes pride in being a trusted member of the team.

Responsibilities:

• Serve as a primary point of contact for customers via phone, email, and in person
• Process customer orders, inquiries, and requests accurately and efficiently
• Provide outstanding customer service and resolve issues professionally
• Maintain customer records and documentation
• Coordinate with internal departments to ensure timely order fulfillment
• Prepare reports, spreadsheets, and other administrative documents
• Manage multiple projects and priorities while meeting deadlines
• Support general office operations and administrative functions
• Communicate professionally with customers, vendors, and team members
• Assist with special projects and additional responsibilities as needed

Qualifications:

• High school diploma or equivalent required
• Bachelor's degree preferred
• Proven customer service experience
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Comfortable working in a fast-paced environment
• Self-motivated with the ability to work independently
• Professional, confident, and personable demeanor
• Resourceful problem solver who remains calm under pressure
• Strong Microsoft Office skills, including Excel, Outlook, and Word
• Dependable attendance and a strong work ethic
• Ability to work on-site Monday through Friday from 8:00 AM to 4:30 PM

Preferred

• Experience working in distribution, packaging, industrial products, or a related industry.
• Bilingual English/Spanish skills are a significant plus

The Ideal Candidate Is:

• Reliable and dependable every day
• Smart, quick to learn, and able to make sound decisions
• Friendly and personable with customers and coworkers
• Confident and professional in all interactions

• Highly organized and detail-oriented

• Calm under pressure and adaptable to changing priorities

• A self-starter who takes initiative without being asked

• Comfortable juggling multiple tasks in a busy office environment

Why Join Monte Package?

• Full-time position
• Monday through Friday schedule with no weekends
• Collaborative and supportive team environment
• Opportunity to make a direct impact on customer satisfaction and company success
• Growth opportunities for individuals who demonstrate initiative, reliability, and strong performance

If you are a dependable professional who enjoys helping customers, staying organized, and being part of a team that values accountability and service excellence, we'd like to hear from you.

Apply today to join Monte Package Company in Riverside, MI.

Get Paid When You Need It!  

• Access to a portion of your earned wages after payday
• Convenient pay card option - no bank account required
• Take control of your finances with flexible pay access

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days 
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. 

Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work® . At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.